Retry Mechanism and Error Handling for Rest outbound Integration

[Balakrishna_ABK]

We configured business rule+ script include for outbound rest integration.

Requirement is to add retry mechanism (3 times) & error handling (create incident) for failure.

Can we call this script include in flow designer to use oob retry mechanism & error handling ?

Or can we directly incorporate additional code in script include itself ?

[Hemanth M]

Hi @Balakrishna_ABK ,

1) Replace BR with flow designer and use retry logic (if it works for you) - or you can create a subflow to customize retry logic (frequency, notification etc..)

2) Use OOB error handling logic to create a incident (may be use a subflow to create a incident here so that you can use this subflow across other integrations, flows when required)

Hope it helps!

[Ankur Bawiskar · Accepted solution]

@Balakrishna_ABK 

better start using Flow as it has retry mechanism built in

Flow and Action Error Handling Level 1: Retry and Action Error Evaluation - Workflow Automation CoE 

Handling errors and planned process time-out in Flow Designer 

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