RITM request field is empty?

[Mikolz]

All,

I am starting to look into service catalog and right of the get-go I am noticing something strange. Whenever I put in a request with one item on that request, in the RITM related list - it is displaying Request = (empty). If I go into the RITM, sure enough the sc_req_item.request field is empty. Here is an image;

I checked against one of the sandboxes and it was displaying the request number as I thought it should. Anyone ever experience this?

[felipe_barbosa]

Zac, first of all, check if there ´s any ACL blocking your access to the sc_request table, it looks like this is the issue.

Regards,

Felipe

[Mikolz]

Thanks for the quick reply. I have administrator access in my curent instance. Knowing that, I still took a look at all acls where the name contained "sc_request" and it appears that none of them would be the cause as Admin Overrides is set to true for all.

[felipe_barbosa · Accepted solution]

Ok, try to see if the sc_req_item.request field was ever populated with the REQ number:

Requested Item Form > left-click in the header > History > List

Find the request field and check if it was ever updated form a number to null.

Another explanation could be that the display default value for the sys_dictionary table, reffering the sc_request table was changed and now no other column is set as the default display value.

On the lefthand filter list, enter sys_dictionary.list, add the column Display, filter for Table = sc_request and check if Number has Display = true.

[Mikolz]

Ah I remember now. The display value on the task table was changed from the number field to another field. I forgot to add the dictionary override on the number field for the sc_request table. Thanks for the nudge!