Roles needed to work Requested Items?

[dlively]

I have several categories in our Service Catalog.  How can I restrict an employee so that they can only see one particular category in our Service Catalog?  Would I need to create a role and if so, which roles would be needed to see and work on only Requested Items?

Thank you,

Donna 

[matt_a]

There is a role dedicated to this already - catalog

I have teams of users with this role only (ive added in some business rules to lock their remit down further).

It uses a fullfillers licence, but only allows a user to work with requested items so make sure they dont have itil role as well.

Hope this helps

[dlively]

When I add the catalog role, the user is taken to the portal instead of the application.  Anyone know why?

[matt_a]

You may have a redirection set up based on roles. check here for how to check: https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

There is a section that might help and might be the reason that they are directed to the portal: 

Setting up a role-based redirection

[dlively]

I am sorry for the delay in marking this post.  As a new SN admin, I am still investigating this option and not sure that I have worded my need here correctly. 

Thank you so much!