Hi All, I am having an existing ACLs on the table - asmt_assessment_instance_question. In read and write acl: existing script is like below with the role - u_ticket_admin:answer = (current.instance.user == gs.getUserID()) || (new AssessmentUtils()).h...
Hi team,I have created one SLA definition with some filter conditions and It should not trigger when I select any business service from the below conditions.But the SLA is triggering when I select business service one of those above.Am I making any m...
Script include returns array of values, which we can see in logs. But in the catalog item variable nothing is getting displayed. Please do the needful. Regards,Anus
Hi there, I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing: Is this the best way to achieve this?Many thank,Alex
Inbound email, when processed, will move the attachments to target record. I have a requirement for which I don't want system to move the attachment to target record i.e. once new email is processed and target record is generated, it should not move ...
Hi,In portal once I click on the incident it is not opening which means incident is not opened. In the below screenshot if i click on "My Open Incidents" If i click any incident it is not opening. Nothing is coming up if i click on any incident. T...
Hi Team, Can you please help me to get working curl for sn_chg_rest/change/standard/{standard_change_template_id} API?I need to create standard change request by using Standart template through API
Hi All, On a catalog date variable i want to allow only past dates not today date or future date. how we can do using the UI polices.
For change Record, Trigger a approval notification when Inside Blackout Window record inserted in normal change recordFor examplewe have two approval notifications "A" and "B"."A" approval notification should trigger when Inside Blackout Window recor...
I am receiving below error message while adding a new field on the Incident table. Does anybody have any idea why I am getting this error?
Hello Team, I am adding manual group approval for specific catalog item on RITM level and If one of the team member approves and other should no longer required. Could you please suggest here. Thanks,Srinath.
Hello we are moving to a new schedule next month and I have one shift that overlaps by an hour. I planned to create a new schedule for that 8-hour window but I wanted to know if there is an easier way. Is there a way to edit a single shift without ch...
HI,I have created a UI Button , if user clicks on that UI button my script include should Execute... Please help me with the script to call script include from UI ActionBelow is the script include : AjaxClientHelperTest1.prototype = Object.extendsObj...
Hello, Is there a way that the virtual agent pops up actively on the ServiceNow Website? Currently the user has to actively select the chat box in order to interact with the virtual agent. If the virtual agent would pop up actively on the website th...
Hey guys. I hope you are well.I would like to know how adding a Budget to the project register works.If it is a Business Rule or a Client Script, and which one? What does this update of the Project Budget field do?
