Hi friends, I am creating a metric definition to capture a field value "u_enroll_date".Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture th...
Hi All, I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the sam...
I have created a record procedure and added field called attachment and it is mandatory. while submitted the form I am adding attachment and submitted the form but in email notification the attachment is missing.I selected check box as true as well i...
Hello, I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column...
I have a flow which triggers when a record is updated, run as System User. The flow triggers perfectly, whenever the record is updated through portal. But if I want to get the data from the updated record, the runtime value of the trigger is empty, a...
Dear experts, We have an issue with the following templates: Template 1throwing: Template 2 throwing:Template 3throwing: So in conclusion, setting Additional comments and Work notes is problematic. Both of these fields are visible on the form. What I...
Hi,Price field is showing something different in the service portal I have a variable in my catalog item name is correct price which is single line text field type but if i open it is showing something different.If i open the item in ITIL View it is ...
To calculate age of an incident even if it is not in resolved state, we can create a field "incident age" of duration type and calculate using the below code. step 1: Create a field "incident age" of Duration typestep 2: open the dictionary of the f...
Hello, I would like once a user comments something on an approval form (for example an approval of a requested item), the comments to be copied to the comment field of the requested item. I would like to achieve the following: 1) Once the approver op...
Question may seem fundamental or silly but need thoughts on it.
Hi,While performing the Transform map i am not able to find the table which is created by me I have created a table called ccid which is mentioned in the below screenshot: If i am doing the transform map i can't see that table in the list : But in t...
Hi all,Actually i have created one field on user table, so now i need to capture the time stamp into that field when user deactivated in the record and if the user activated again then the value in that field needs to clear Please help me to achieve ...
Hi Team, We have received the below notification : ServiceNow will perform maintenance on production and sub-production instances with secondary databases to ensure the system property glide.db.instant_alter.enabled exists and is set to "false". T...
Hi all, I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to i...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a user, I want to be notified when an incident is created for me. Users should not be able to ...
