I have one group approval on RITM after request submit in that group there are two persons for approval 'A' and 'B' .My requirement is when the request is submitted by 'A' want to skip approval.
Hi All, I have a custom table which is extending Task table so all the task fields are inherited in custom table. Existing configuration- When the ticket is marked as closed, task fields(which are on custom table form)- 'closed' and 'closed_by' gets...
Hello, I am trying to integrate ServiceNow with Cisco Call Manager. Looks like CISCO Call Manager supports AXL API: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/devguide/9_1_1/xmldev-911/axl.html Now I am trying to build the integration....
Hi,We set "Attribute = no_truncate" In the additional comment field of the incident table.HTML tags are displayed in the list view.Please tell me how to prevent them from being displayed.Thanks in advance.
User should not change the state value from list view (clue:data policy)
Hi,Can some one will help me out how to create a ticket in "Hi" Portal. Please help me out with the step by step process to create a ticket in Hi Servicenow portal. Thanks,
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Image2 : Now my query is i want to convert the instance to Image 1 which...
Hello everyone,We have a notification for the Change Request table that requires a modification. In the email body, the CAB Date field should be displayed in MM DD YYYY format exclusively for this notification. Currently, it is showing in the YYYY MM...
Write a View Rule (View Should be visible to Regional Manager)
Hello, I would like some help regarding the Incident form set up.I've been stack on this for a couple of hours now, I cant find the correlation between the sys_user_Groups and the Assignment groups of the Incident form.All I have found is in the dict...
Hello, I have a requirement that is in the incident table the assignment group has no group members automactically it will changes to 'Default Fullfiller' assignment group. Can anyone help me the script to achieve this requirement. Thanks in advance
Hi All, How to send email notification for every 24hrs, until 5days from the creation date. The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days. Thanks
I am trying to fetch single email from sys_email_log table. Script: updateCounter();function updateCounter() {var logGR = new GlideRecord('sys_email_log');logGR.addQuery('email', current.sys_id);logGR.query(); if (logGR.next()) { gs.info("I...
State move access to all fields is read-only and only editable by assignment group members in change_request
Hi guys,do you know how it is possible through Servicenow to use the generative AI for finding into attached documents the resolution to any incindents or problem?Thank you in advance.Best regardsFrancesco Mineo
