Hi Community! May I know if we have any impacts to the system performance when adding/setting the system property "glide.cache.disabled.scripted_user_criteria_cache" to true? I don't want users to have to logout and login again every time the user re...
Hi all. I have the following scheduled job script that should look for a specific catalog item and then clear out certain variables. The variables should only be cleared on request items that have been closed for 30 days. My issue is that how do I ge...
I am working on Catalog development as I know The attachment variable has a limitation in that, it only accepts a single attachment. If I want to attach multiple attachments then how should I achieve that?
Hi All,Actually i have requirement that need an email notification to be sent to me on project complete date to the project manager on weekly basis untill all stories marks as completeAnd Email notification to include link to agile board I have ide...
Good afternoon. I've received a report where KA font size is changed after publishing a KA. This is not consistent behavior, and i've personally not been able to reproduce this. I'm not finding any known issue records and curious if anyone else has c...
HI there we are want to display the incident description and and not just the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below. what is the best w...
I have a business service field in task but someone else have created same field which starts with "u_" but now i need to remove the field but removing directly from task may effect the child tables extended from task where they might have used the c...
Hi, since upgrading to New York i have noticed that Date/Time format fields are now showing the format in the field label. I have checked the dictionary settings and label/styles and cannot see anything that looks to be related. In previous london v...
Hi Experts, i'm using the catalog item field to capture some values in sys_tags of a custom table , the workflow attached to itpopulates the values, in it i'm using the script. Even though my label and label entry is getting populates but in target ...
I want to create a Custom UI Action to open a specific URL, in Automated Tested Framework to open a specific Change type.
Hi All,Actually i want to know how the Comments are updated in Portal and native Ui once we post?, where these coming from Please help me to understand thisThanksRamu
Shared Reports and Dashboards how to get a list of all Users that includes their Email addresses?
Hi Team, Can someone please help me on the below issue.How can we remove the add / remove all and actions from the table it is multirow variable set.
Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...