We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
HI All , I need a help in creating a filter for a reference field :There is a table : f5 devices in that the ip address are of different environments .In the other table which the field is referencing to is below : F5 vips Now the requirement is if e...
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...
When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
Hi guys, I need to change the welcome message ("BEM VINDO"), but i couldn't find where i can do thisDoes anyone have any idea where i can configure this label?Thanks,FLM
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
Hello Team, We are unable to grant and revoke admin access to the requester (user) in the Development instance. Could you please investigate and take necessary action? Best Regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
Hello Team, We are unable to grant or revoke admin access to the requester in the development instance. Could you please investigate and take necessary action? Best regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
We find the functionality in the MIW to be lacking and maybe this is because we haven't built it out enough but just wanted to check here first.First, we would like to customize the email template to include a graphical banner and default as much inf...
Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...
I have a requirement to add the Configuration Item Criticality value in Change Risk Assessment Calculation. We have Change Risk Assessment already defined but also need to add below values based on "Criticality" field value from Configuration Item an...
@Ankur Bawiskar @Community Alums @Ajay1195 @Dr Atul G- LNG or anyone guys please help with below scenario, USING SAP ECC RFC I want to retrieve all the approved PO from SAP to SevicenowCan anyone of you provide the steps to implement the same? Tha...
Hello Experts, I would like to hide the "info" icon next to the field Configuration Item (cmdb_ci) for users with no role or on the specific view. Screenshot below is for reference. Have tried different ways as on similar questions but doesn't work. ...
Hi all,Can anyone tell from where the Due Date on the Survey assessment populates and whether it can be changed Thanks in Advance
