Roles not getting added

[surabhi_sonam09]

We are facing issue in adding roles to users. Once "edit" button is clicked and role is added it takes me to the previous page giving the messages that the role got added , but once i am checking the users profile its not coming in the role tab.

I have checked all the ACLs and Business Rule for the same. Any idea what else can impact?

[mdsannavulla]

Hi Berny,

I am trying add maint role to my account but I am not able to see that role when I am searching. I have changed the read ACL on sys_user_role table as well.

Any idea on this?

[bernyalvarado]

Hi,

The maint role is reserved for ServiceNow use so you can't assign it to yourself. {reference: http://wiki.servicenow.com/index.php?title=Base_System_Roles#gsc.tab=0 }

I do recall one time where I was able to assign it to a developer instance to the admin user. That may have change now. {reference: maint role }

I hope this helps!!

Thanks,

Berny

[mdsannavulla]

Actually I am trying to run below one by getting client data from script action but it needs maint role

http://wiki.servicenow.com/index.php?title=GlideUser_(g_user)#gsc.tab=0

Can we achieve this by using script action to get logged in user's language?