Roles which can move the problem from Assess to Closed state

[NishaB]

I would like to know the roles which can move the problem from assess to closed state. Also, where it is configured in the instance? Can I see that configuration in the instance.

[Dushyant Siroh]

Hello Nisha 

Roles can be configured in three ways :- 

• Workflow Editor: 

  • Navigate to Problem Management > Problem Definition > State and set the State Model for the problem.

• Business Rules: 

  • Go to System Definition > Business Rules .

• Security/Role Configuration.

Regards,

Dushyant

[Abhishek_Thakur]

Hello @NishaB ,

Problem manager role "problem_manager" can move the problem from assess to closed sate. You can check this configuration from All->Problem->Administration->Problem Properties.

Please mark my answer as accepted solution and give thumbs up, if it helps you.

[Dr Atul G- LNG]

HI @NishaB 

A PRB can be closed by a user having role- System Admin/problem_admin/ problem_manager/ probem_coorditaor.