root cause analysis methods in Problem record
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03-01-2015 10:22 AM
why can't we have root cause analysis methods in Problem record?
Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.
Just got a though
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03-20-2015 07:34 AM
Hi Aravind,
Our Stakeholders are already looking for this implementation, not only with 5 Why, but also with Fishbone and Kepner Tregoe.
Did you given a thought about how to implement ?
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03-26-2015 11:52 AM
Service Now just recently announced the incorporation of the Kepner Tregoe method into the product; you may want to check into that...
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03-26-2015 07:07 PM
Agreed, RCA should be part of problem.
Fields to fill in would be Cause code, Chronology of Events, Contributing Factors, Lessons learned, Recommendations
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03-30-2015 12:35 PM
We created a section on our Problem records for the 5 Why 's RCA methodology. Our users like it, and it was very easy to implement.
