root cause analysis methods in Problem record

Aravinda YS
Tera Contributor

why can't we have root cause analysis methods in Problem record?

Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.

Just got a though  

11 REPLIES 11

niemis
Kilo Contributor

Hi,



We took the Fishbone, the 5 Why's and a 'reduced' version of the Kepner Trego and had them created into Tabs.   Based on the RCA tool you select at the top, the appropriate Tab will populate with fields found on any of the 3 tools.   We started with forms/templates that Problem Coordinators were to use, then scan and attach to the Problem Records, but they weren't complying.   So we made it mandatory and added a new field "Root Cause Tool" and provided the same 3 options.   It has worked, although the 'forms' aren't pretty in the tab, but we can now report on which tool is being used.  


Soura Bagcchi
Giga Contributor

Hi,

 

Why is SNow not coming up with Fish Bone and 5-Why Analysis within Problem Management Module? There are basic necessities to any business analytics.