Round Robin Assignment Rule

[B Ashok]

Hello, 

We need to implement round robin assignment rule on one group " Globla incident"  where Group members works in Three regions APAC, EMEA and AMER. all Agents are in "Global group as well as Regional Groups ( APAC, EMEA and AMER - based on their work location)

 Thanks

[Mark Manders]

I think you need to create 3 rules, triggered on the 'opened_by.country_code' (or any other way you get the location of the opened_by) and use the script to assign it to the group and round robin through your assigned to based on their workload/schedule/etc. but only use the users with the same country code.

[AJ-TechTrek]

Hi @B Ashok 

Please refer the docs, Might will help.

https://www.workingcode.in/question/round-robin-assignment-rule-servicenow/#:~:text=When%20you%20add....

https://www.servicenow.com/community/developer-forum/what-is-round-robin-assignment-rule-how-can-we-...

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Thanks

AJ

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