Routing Assignment Rules

[DreDay3000]

Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout to groups that dont have a class of CFP

[Jordan Vignoni]

Is that "cfp" class tag on the Location record?  If so, and assuming you are populating the Location to the record producer, you could use "Location.Class is not cfp" as a condition.

[DreDay3000]

The class field with a value of cfp is located on the sys_user_group form. If the location selected is not associated with a record on the sys_user_form where class=cfp, the incident should be assigned to the ENT-EITSM-Platform Admin group

[GlideFather]

Hi @DreDay3000,

what do you mean class CFP? if you have a sys_user_group table, how do you differentiate CFP ones from others?

You can do it based on the conditions or script in the 3rd tab. Let me know what is the CFP and we can adjust next steps

[DreDay3000]

on the group records on the sys_user_group form we have a "class" field with different values. One of those values is cfp. If the location selected is not in the sys_user_group list, the incident should be assigned to the ENT-EITSM-Platform Admin group. If the location selected does have a record on the sys_user_group table with where class=cfp, they should not be routed to the ENT-EITSM-Platform Admin group. they will follow a different assignment route