Routing Assignment Rules

[DreDay3000]

Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout to groups that dont have a class of CFP

[GlideFather]

@DreDay3000 
the Class seems to be custom field but that shall not be any trouble..

Can you please remind me how the assignment shall work?

Based on that we can draft a script in the Assignment rule.
But assignment can be also assigned via Script field on Record Producers:
current.assignment_group = 'assignment_group_sys_id';

[DreDay3000]

here's the assignment rule:

When the user selects a physical location that is not on the sys_user_group form  and where class=cfp, the incident should be assigned to the ENT-EITSM-Platform Admin group.

[GlideFather]

"When the user selects a physical location that is not on the sys_user_group form"
>>> can you please explain this?

The assignment rules work as per conditions on a table - examples:

• Incident with Category Software will be Assignment group 1, 
• Incident with Category Hardware will be Assignment group 2,
  • ...

You shall adjust the conditions or use the Script tab and set the assignment by a script. 

[DreDay3000]

Correction...we have a custom "u_m2m_Groups_Locations" table that hold the groups that are associated with "CFP" When the request is submitted, if the location selected is not in this table, the incident should be assigned to the ENT-EITSM-Platform Admin group

[GlideFather]

@DreDay3000 ah oki oki,

In that case write a script to include this logics, there would be if condition - when the group is in the custom table, return it else if not then return the ENT-EITSM-Platform Admin group.

The script shall be added to the Script tab/field on that assignment rule but let's hope it will not be in a collision with other rules... perhaps you could create a custom field - checkbox for CFP and the rule would be dotwalking - CFP is true or false...

something like this