Hi @DreDay3000 ,
As per my Understanding you need a script but why let go through that
* The standard assignment rule UI condition builder can’t do subqueries or lookups against sys_user_group to check “if there is NOT a group with class CFP for that physical location.”
* So: you use a script condition or scripted assignment rule.
How to do it: scripted assignment rule
In the assignment rule:
* Use the Script tab.
* Write a script to:
* Find if there is a group whose u_class (or class) = CFP and whose location matches the incident location.
* If found, return false → don’t apply this rule.
* If not found, return true → apply this rule and assign to your fallback group.
Then:
* In the Assign To tab of the assignment rule, pick the fallback group you want the incident assigned to when there is no CFP group.
Verify field names
* Check if your group table uses:
* class or u_class
* and location field exists and is used for matching.
* Update script accordingly.
Why this works:
* Script returns true → rule applies → incident gets routed to fallback group.
* Script returns false → rule skipped → you can have other assignment rules handle CFP cases.
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Thank You
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