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Scheduled report email has hug blank space

Sruthi17
Mega Sage

Hi Team,

I've a scheduled execution of report.
Scheduled Report Config:

Sruthi17_0-1789987462447.png


When email is sent out, a lot of white space at the top email body. WHy??

Sruthi17_1-1789987571863.png

 

 

11 REPLIES 11

Sruthi17
Mega Sage

After @Vishal Jaswal reply, I checked the email html body and that looks good without any spaces and email received in the outlook also looks good. 
Realised issue is only when preview email. 
Not sure why preview email has that issue. 
Anyways, as the end user receives in the right format, I have no issues. 
Thanks everyone.

@Sruthi17 If preview email kept oob behaves the same for every other email, then you must reach out to ServiceNow via HI Case. However if it behaves like this only for this specific report, then you can try creating a new report and then test it out. The preview email and the email received on outlook must match the same email body. 


Hope that helps!