Searching a keyword globally doesn't return any INC related information.

[Akshay03]

Searching generic  (Example: outlook, sap, display) keywords not returning any results related regarding  incidents (see screenshot).

But whenever we search technical or less common words such as (Example: MYCAT, P3A or SAP P3A), we see result returning with incidents.

[Craig Gruwell]

Hi,

Do the generic and technical keywords exist within the same field (or different fields) on the incident table?   Are you using the Zing search?  If so, have you checked System Definition > Text Indexes > Task to see if any of the generic keywords are configured as stop words?

[Akshay03]

Hello Craig,

Thanks for you reply.
We have checked text index, System Definition > Text Indexes > Task > index stop words
We have found three words are presents in stop words but when I delete stopword (outlook) and did global search, we got only one incident under task but we have above 20K+ incident with "outlook" keyword in "short description", "Description", "Worknotes", "additional comments".

Can you please suggest, why 

[Craig Gruwell]

Did you regenerate the index?

From the docs:

1. To disable a stop word in table-specific stop word lists, perform the following steps for each table that includes the stop word:
   1. Navigate to All > System Definition > Text Indexes.
   2. Edit the table's text index record.
   3. In the Index Stop Words related list, edit the record for the stop word.
      Note: If the Index Stop Words related list isn't visible, open the form context menu and select View > Default view.
   4. On the Index Stop Word form, set the stop word's stop mode to Not a Stop Word and select Update.
   5. On the Text Index form, select the Regenerate Text Index related link.

[Akshay03]

If we are searching more precise words like sap p3b access we are not getting any results even this word is not stop word, but we see results for sap p3b .