Searching a keyword globally doesn't return any INC related information.

[Akshay03]

Searching generic  (Example: outlook, sap, display) keywords not returning any results related regarding  incidents (see screenshot).

But whenever we search technical or less common words such as (Example: MYCAT, P3A or SAP P3A), we see result returning with incidents.

[damzelev]

Were you able to resolve this? We are facing the same issue.