See all knowledge bases and articles in service portal

muhammad4
Tera Contributor

I have many different knowledge bases, but only two oob knowledgebases are showing on the portal shown below. Also No articles are showing up here other than the one shown below find_real_file.png

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi,

You can find the Published State here (in the Related List of Each Knowledge Base).

Make sure they are published:

find_real_file.png

Is the Valid To field of your article in the future?

find_real_file.png

On the Knowlegde Base Related List "Can Read", make sure, the user you are testing with, is assigned one of the given Roles:

find_real_file.png

Make sure, the KB is assigned to your Portal:

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

View solution in original post

2 REPLIES 2

Community Alums
Not applicable

Hi,

You can find the Published State here (in the Related List of Each Knowledge Base).

Make sure they are published:

find_real_file.png

Is the Valid To field of your article in the future?

find_real_file.png

On the Knowlegde Base Related List "Can Read", make sure, the user you are testing with, is assigned one of the given Roles:

find_real_file.png

Make sure, the KB is assigned to your Portal:

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Hi Sandeep, 

Thanks for your detailed response. I was able to figure it out.