self service password reset

Wade Clairmont · ‎05-13-2014

anyone there that is familiar? I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.' I am unable to find this link on any login page, and I have verified the activation by finding the UI pages and scripts included.

Any ideas?

Thanks in advance.

esioson · ‎06-05-2014

"By default, there isn't anything unless you've configured the plug-in for use. What you will need to do if you want to have this appear on the Welcome Page (Login Page) is:

1.) Follow the steps on the wiki page, Password Reset - ServiceNow Enterprise Wiki, to set up your Verifications and Processes. If you activated the plug-in and loaded the demo data that came with it, there will be 4 processes already set up that you can alter for use.

2.) Assuming that #1 above is complete and working as it should, type "Welcome" into the filter on the left-hand navigation side. You should see as part of the result set returned, under the System UI App, the Welcome Page Content module. Click on it.

3.) By default, unless you've deleted records, you should see a Short Description with the content of "Forgot your login credentials?" on the list. Select this record and Activate it.

4.) Once you set Active to True, this will appear on your Login page towards the bottom. Although it will appear, it won't work unless you get #1 configured correctly.

Hope this helps.

View solution in original post

Slava Savitsky · ‎05-13-2014

There should be a new record in Welcome Page Sections [sys_home] table that contains the link to the password reset page. Check that this record is Active and does not have any Condition that can prevent it from being displayed. To access that table, use Welcome Page Content link in the navigation pane.

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

Wade Clairmont · ‎05-13-2014

Nothing that I could find that would prevent. However, Does it matter that we are using clean_login?

Slava Savitsky · ‎05-13-2014

Honestly, I am not quite sure what clean_login is. Can you please give me a clue?

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

Sanjeev Kumar1 · ‎05-13-2014

Hi,

Please read it. It will help you.

Self Service Password Reset - ServiceNow Wiki