Send Approval Request to Users with Role

[Luke10]

Hello Everyone,

I'm new to ServiceNow scripting and need some help. I have a custom role for approval changes. Only users with the 'change_approver' role should be sent the request approval.

When I go to the 'Approval Request' notification and 'Who will receive tab' there is not option for 'roles'. So, I'm missing something.

Does anyone know what I need to do? Any help would be appreciated.

Thanks!

[dvp]

Please check in the email logs what triggered the notifications for all the users.

Also, is role assigned to the group you have selected or to individual users.

[Luke10]

So, this is what is in the email log. The event is approval.inserted.

The 'change_approver' role is assigned to groups. But if you chose a group without the role the approval email is still sent.

[dvp]

Can you check if the Groups members are receiving role from a different group

[Luke10]

I checked that before I tested. The user still gets the email even is they aren't in a group with 'change_approver'.

[Himanshu Dubey]

Hi 

sending you the link this link may help you

https://community.servicenow.com/community?id=community_question&sys_id=d24b0321db9cdbc01dcaf3231f9619d7&view_source=searchResult

Please Mark Correct and Helpful if it helps

Thanks and Regards 

Himanshu Dubey

DxSherpa