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Resolved! How to insert MRV in open ticket with script

Hi everyone!I need help with a question, how to add MRV to an existing ticket? I need it to stay in this format But when I try to insert it it stays in this formatI'm using background script to build the solution because I need to run code for this 

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Resolved! Use bearer token for REST Message authentication

Hi. I'm building a REST Message application to get data from a third-party API. However I'm stuck at the authentication setting. To get the data I need, I need to use a bearer token, but this token only lasts for one hour. So I need to get the token ...

Resolved! Custom UI Page

Hi All, I am working on a scenario where I can select multiple incidents in the list view and link them all with a single incident and this will create a record in the m2m table named[u_m2m_inc]. In order to achieve this, below is the UI action, UI p...

SN_Learn by Kilo Patron
  • 670 Views
  • 3 replies
  • 1 helpfuls

Macros button functionality

I am trying to create a reset button via macros in record producer but unable to configure the functionality .I was able to make the button appear in the form but the functionality is missing . Can you help me to write the code.

How to get the Extension of an attachment in sys_attachment table

Hi All, I have a requirement like to get the file extension of an attachment from Sys_attachment table. I need to pass the file name .extension in flow designer.Can any one suggest the script to pass that in Flow designer.  Thanks in advance.

Ashok32 by Tera Contributor
  • 554 Views
  • 1 replies
  • 0 helpfuls

Populate duration difference of two date/time type variables

Hi everyone,I attempted to populate the time difference in the duration field in the catalog item, but nothing came up. What might have gone incorrectly? expected_duration (variable type = duration)u_duration_from (variable type = date/time)u_duratio...

tsoct by Tera Guru
  • 363 Views
  • 8 replies
  • 0 helpfuls

define view for reports

Hi,I have one requirement on reports,in reports I am using the score, to display the count of records, but when i click on the score it shows us a list view of that table for which we have created a report. so i want to configure a list view for that...

Resolved! Report on SCTASK associated to Catalog Item

I have been asked to create a report showing the groups handling SCTASKs associated with Catalog Items. Is there a way to report on Catalog Item usage based on associated SCTASKs?

Scripting for Email Notification and approvals

Hi All, I have a requirement , where in a change request there are two fields : configuration item and assignment group also there is an approval on the change request form  it goes to approval first from the assignment group and second level to the ...

Create a report

My requirement is create a report to how many similar changes have gone multiple CABs, not showing single records of CAB name.so I have write the script and calling into the report but its not working. please help for this Thankyou. function getDupli...

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Shashi K by Tera Contributor
  • 378 Views
  • 11 replies
  • 0 helpfuls

Orphan ci

Hi What are these Orphan CIs?I want to create a report to filter out these Orphan CIs so from which table and what conditions i have to keep to get those?

shivaadapa by Tera Expert
  • 835 Views
  • 11 replies
  • 1 helpfuls