One of my teams accidentally moved the state of a change request from Submitted to Work in Progress several days before the Planned Start Date. What is the best way to correct the state of the change record?
Hello everyoneI need your help with the sysapproval_approver table. First I have a ritm (catalog item), and in this ritm I have a custom field (text field for comments). I would like to pass the value of this custom field to the comments field (highl...
I am trying to create a report that shows callers in our unassigned ticket bucket that have multiple incidents. The reason I am doing this is we have a person that delegates tickets and they want to quickly be able to see if a caller already has tick...
Have a PMO user who has inherited a personal backlog /Agile backlog from a now ex-employee. He is a member of the agile group assigned to it but the VTB is still showing ex employee as owner. I know I have done this before, but can't find the steps ...
Hi all,i'm having issue while displaying a icon in the incident list view next to the call field .so some of the user's have different view , it displays the icon to right-side whether he is in default view or any other view . we have two icons to...
I want to create a report using the Metric Result [asmt_metric_result] table and bring in fields from the record/task which triggered the survey. I can do this fine for surveys triggered by incidents and requests but for some reason there are no inte...
Hi,How to add currency field type into catalog item.I don't see currency field type into the catalog item how to add that Thanks,
Hello, I would like to receive some help. I have tried to solve this functionality request, but haven't succeeded, so therefore I am reaching out to this amazing community. I would like to change our current UI action, which creates a change request...
Hi Community! May I know if we have any impacts to the system performance when adding/setting the system property "glide.cache.disabled.scripted_user_criteria_cache" to true? I don't want users to have to logout and login again every time the user re...
Hi all. I have the following scheduled job script that should look for a specific catalog item and then clear out certain variables. The variables should only be cleared on request items that have been closed for 30 days. My issue is that how do I ge...
I am working on Catalog development as I know The attachment variable has a limitation in that, it only accepts a single attachment. If I want to attach multiple attachments then how should I achieve that?
Hi All,Actually i have requirement that need an email notification to be sent to me on project complete date to the project manager on weekly basis untill all stories marks as completeAnd Email notification to include link to agile board I have ide...
Good afternoon. I've received a report where KA font size is changed after publishing a KA. This is not consistent behavior, and i've personally not been able to reproduce this. I'm not finding any known issue records and curious if anyone else has c...
HI there we are want to display the incident description and and not just the short description when a user views their incidents on the my requests page of the service portal. as the first item on the activity tab as shown below. what is the best w...
I have a business service field in task but someone else have created same field which starts with "u_" but now i need to remove the field but removing directly from task may effect the child tables extended from task where they might have used the c...