How to hide add/remove all from the multirow variable set
Hi Team, Can someone please help me on the below issue.How can we remove the add / remove all and actions from the table it is multirow variable set.
Forum Posts
Usecase: Fetch and display a list of related incidents for a specific problem record.
Usecase: Fetch and display a list of related incidents for a specific problem record.Description: Create a Script Include that retrieves and displays a list of related incidents associated with a specific problem record.
Report on Requests with no associated requested items or catalog tasks
Hi, I've come across an issue where someone has done some work with an API (I think) to try and convert a incidents to a request, this has since been turned off and will be revisited later but for now this has then had a knock on effect of now having...
List view - Export to Excel - Business duration display value not capture
Navigate to problem list view. Keep the 'Business duration' field visible. Try Export it to Excel. Display value of Business duration is in Month/Days/Hours. But in the export, it gives as secs.Hope this issue apply with Incident, change..etc (as thi...
Hi, I want to implement Known error database in servicenow. Please suggest the process for this.
Hi,We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.My question:1- Whats the end to end process of Known error database.2- How we...
Please help me in how to solve the below given scenarios
Incident Management: Scenario 1: Set the caller's first name as the short description of the incident when it is created. Scenario 2: Display the first name of the assigned technician in the incident form. Problem Management: Scenario 3: Generate a r...
Different view of variables in RITM depends on user
Hi All,I have an issue cause when I open RITM I can see the variable like this: But when I impersonate some user then I see variable in RITM like this: I would like to have the first view in second case, do you know what can I do to achieve it? Thank...
How to Auto-assign a problem record to the appropriate support group based on its categorization.
Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predef...
AI Search search results inadequate
Hello together Our portal search is often completely invalidated by a "-" and no longer delivers any results.Example: "Email" instead of "E-Mail" only returns 1/27 of the possible catalog items. Creating a synonym (E-mail --> ["mail", "email"] & emai...
Reference field
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
Search Service Error: Empty payload returned
Hello, I have an identical issue to https://www.servicenow.com/community/field-service-management-forum/search-service-error-empty-payload-returned/m-p/2515740When I choose Open Incidents in Related Search on the Incident form, I receive the error "S...
Resolved! Autopopulate order guide field value in catalog item
Hey folks, I have a requirement in which i want to create a field variable for ex:-Address(single line text) on the order guide form. Once user fills that field i.e fill the address field we have different catalog item list in next page of order guid...
Resolved! Set color to the state filed in the Service Portal. how we can do it
Hi All I have a Requirement to add to color to the state filed in Service portal. For example if state is in Progress it should show red and if it is green closed. Please refer the below screenshot. in the state filed it need show the colors. Please...
Script to check location value
Hello Comunity, There is a need to check for location value mapped?? So what is happening, for certain user's location is showing empty(actually it is not hidden, display value is not mapped)but some dummy value is mapped in backend.Not displaying th...
ATF Test Case Error - "FAILURE: Failed to open Catalog Item. Either you don't have access to the Cat
I hope you're doing well. I'm currently facing a challenge with ATF test cases,Encountering errors consistently on every form within the Service Portal. I attempted a fix involving widget changes, but unfortunately Error message:FAILURE: Failed to op...
