I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did ...
Good Morning! I'm stuck a few days at the following problem: On that SCTASK I have 3 variables: - Reject (checkbox) true/false;-Posting Date (date)- SAP Number (Text line) I need that Posting Date and SAP Number be mandatory ONLY when changing stat...
Hello, I have requirement to show % change in incidents created Monthly. Calculate % between Last Year Month and the Current year month. Example. % change between Jan 2023 and Jan 2024. Incident created on Jan 2023 is 90 and This Jan 2024 is 100. so ...
I need to get the name of previous month with year (no time required) .My requirement is to display it on scheduled report subject.Like for example : writing this on the subject javascript:"This report is for " + gs.now(); it displays the curre...
Request to provide client script to fulfill the above story in change table. Thanks
HiI have requirement where in I have to write an ACL such that it only allows users withITIL role to have update access on the table.
Hi All, I have a scenario where one of the approver is approved and other one is rejected. How the RITM will get closed. Will it be closed completed or closed rejected.Also in a scenario where 3 approvers are there and 2 has approved and 1 has reject...
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
Hello, We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request i...
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table
I want to reset the highlighted value with the new value If I added time as 10 hours then it will show the count as 454 but I want to show only 10How can I stop sum on time worked field
Hi All,We have OOB functionality to create KB articles from incident closer state(when knowledge check is true). I can see duplicate article, what is the best way to restrict creating duplicate articles here. Thank you in advance.
Hi...We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request ite...
