We have noticed that Affected customer" from Incident and "Requested for" column from RITM is not populating correct user record in service now, there are multiple records found in Affected customer" from Incident and "Requested for" column from RITM...
Knowledge article is not going to an active state after publishing and getting approval from the required group.
Hi All, How to get beneficiary's(user filed in variable set) location in a catalog item field?OnChange client script
Can someone share the link of ServiceNow Portal where I can find different different Project Plans for different deployments in ServiceNow???
Hi all,I have one requirement like I have to create flow designer for adding or removing user from group when the user request it from catalog item. For this i have create catalog item in which i have add 3 variable like1) what Action u want?(type se...
Hi All, My variable set has 10 fields and I want to hide 5 of them, I tired creating UI policy but no luck. Please suggest!! TIA!
Hi team,I have a requirement, where I have to check the connectivity from the flow designer before proceeding to the next step, if connectivity is fine we will proceed to the next step or else we will create incident.for example connectivity issue ca...
As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.Acceptance Criteria Given I am a knowledge author, when I edit a knowledge artic...
Hi @Sandeep Rajput I am currently trying to send the updated fields to a third-party application. However, when I update any field using a business rule, I notice that all values, except the updated one, appear as null. Similarly, the same issue occ...
Hi I have to explain the details of Knowledge Article Templates.I already understood Standard, FAQ, and KCS.I think I can easily combine following fields into Introduction, Explanation, and Instructions.However, ServiceNow divided Introduction sectio...
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
Hello community, I hope my question about knowledge management is in the right place. I encountered a problem here that we have had since the release upgrade to "Utah Patch 7".If a date value for "planned publication" is entered or changed for the fi...
I want create an incident ticket via email
Hi Team, I have to add IP validation and It should be 0.0.0.0/XX to 255.255.255.255/XX range, Where XX can be 00 to 32 range numbers and / is optional. I tried with validation regex in variable it self like below but it is not working. Can someone pl...
Has anyone built out or seen any record producers to have people sign up for things on the portal? I know there are forms as part of the HR module, but for ITSM I'm looking to build options with schedules for live training around a number of technica...
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