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How to hide email notifications in ritm

When an fax or email is sent ,it should not get captured in the ritm. How to mask this email notifications in ritm? When we are sending email or fax sensitive data is present. So it gets captured in the ritm also.Now how to hide this email notificati...

User_267 by Tera Contributor
  • 414 Views
  • 3 replies
  • 0 helpfuls

Resolved! Assign a user a custom table role need extra license?

I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!

____39 by Tera Contributor
  • 2972 Views
  • 5 replies
  • 5 helpfuls

UI Page g:ui Refernce Filed Issue

Having a issue with UI Pages.I have Created a UI page which will have one static row and i have create a button on click of the that static row will get cloned. If I try to set the value of the cloned component value is being filled in original compo...

Saranrav_0-1701411133028.png Saranrav_1-1701411214105.png
Saranrav by Kilo Contributor
  • 219 Views
  • 1 replies
  • 0 helpfuls

Dynamic Translation is not working in service portal

Dynamic Translation is enabled . I have added for short description, description, comments now its working fine in Native view when click on translation icon its translating to user specific language. Now the issue is at service portal . Here the ico...

Deva3 by Tera Contributor
  • 515 Views
  • 1 replies
  • 0 helpfuls

Resolved! Execute script based on condition on another field

Hello friends, I am working on a script.My requirement is that  :1. when the is not selected then field should populate set of records.2. when the is selected then field should populate different set of records. How to achieve this.

Asmita7 by Tera Expert
  • 1073 Views
  • 3 replies
  • 0 helpfuls

Query variables in incident

Hi All, A new field needs to be created on the incident table called as "Is the Incident Existing/New?" (Select box with Existing and New choices). This field needs to be filled automatically based on the below logic.1. The incident needs to be raise...

Nagashree5 by Tera Contributor
  • 655 Views
  • 4 replies
  • 0 helpfuls