Send Email button on Incident Form

[Yasin Shaik11]

@jaheerhattiwale 

Hi,

Need help for the below requirement. 

On the incident form we need to create the "Send Email" button.

Whenever we click on the "Send Email" button we need to show pop up window in that window need to show the "To" and "CC" and "BCC" email address these three fields are present on the incident form. In the pop up window the "To" and "CC" and "BCC" email address data should be come from these fields only.

And in the pop-up window we should have a "Ok" and "Cancel" buttons. When the user clicks on the Ok button the email should be send to specified email address and when the user clicks on the click on the "Cancel" button it should be redirected to updated screen of Incident form. 

[Mohith Devatte]

@Yasin Shaik11 you need to add an attribute called email client for incident table 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/enabl...

Follow this link for enabling it.

Once you enable it you can see by opening an incident and the banner you can see three doted icon and when you click on it you can see email and once you click on it you can see the pop up like below 

Mark the answer correct if this helps you 

Thanks

[Mohith Devatte]

@Yasin Shaik11 did you get a chance to see if the above one fits your requirement ?

[Isabelle joseph]

Did you get a response for this?

[jaheerhattiwale]

@Yasin Shaik11 Create the notification record and in the who will receive section in "Users/Groups in field" select the to field.

And on click on "Send Email" button trigger the notification record using the event.

Why you need popup? 

[Yasin Shaik11]

@jaheerhattiwale 

Thanks for the reply. I will confirm it again.