Send email notification when incident is assigned to group

[chats]

I am very green to Service Now.   I recently started a company that has Service Now, but they are not using it to its full potential.   I have volunteered to own it and improve on how it is currently used.     I imagine I will have more questions in the future, but this is my first:

I am trying to set up an email notification so that when an incident becomes assigned to a group, the group members are notified.   I believe I have successfully set up the groups and added group members.   I have attempted to set set up the email notification, but when I test, no email is sent.

Is anyone able to help me troubleshoot this?   Thank you!

Here is a screenshot of email notification (I believe it was a default one that came with Service Now).   I have made it active, but when I reassign a ticket to a group I'm in, I do not receive notification.

Can anyone see why the email will not send to notify group members?

We do have groups created.

And I have people assigned to the groups.

Thank you for your help.

[Community Alums]

Hi Jodie,

Make sure that group email Id is mentioned. I see that you have group email field as empty.

And, In "Who will receive" tab, mention assignment group.email (Dot walk).

Thanks,

Anusha

[chats]

I do not have a group email address set up for this group.   I was under the impression that if we didn't have one, the notification would be sent to the email addresses we have listed on our profiles.   Knowing that I have not set it up correctly based on what you have shared, how would I set it to send to our personal email addresses instead of a group one?   I hope that's a feature.

Thank you for your help.   I'm grateful.

[madanm7786]

Hi Jodie,

Check whether outbound email property is enabled or not ?

Navigate to System Properties -> Email Properties

Thanks,

Maddy

[chats]

Other emails are being sent out.   We receive an email every time an incident is logged.   But it's a general email to everyone registered on Service Now.   So outbound email is working, so that eliminates that, I believe.  

On a side note, I have tried to find "System Properties", but I can't seem to find it, even using the help documents.   Is it possible that it's System Configuration -> System Configuration?  

Thank you.