Servicenow Journey

Hi All,I am working as an Major Incident Manager since last 8 years. I do have a couple of years experience in Problem and Change Management as well.. Basically ITSM. Majorly, I have used ServiceNow tool in different orgs. Now, I am thinking to go in...

ServiceNow Reports

Hi, In reports, whenever any report is clicked it is showing all the conditions I have given for report as filters in native page. Is it possible to hide that in the native page? Can anyone help me on this. Thank you!

how to add workNotes for Group table.

We need to add work notes section in Group table . if any user add/remove from group, then work notes should be updated.  please help me on this.

Auto save the form

Hi All,We have a requirement to Autosave the form even if we have not filled the mandatory fields in the form.Please help me to resolve this at the earliest possible.Thanks in advance.Regards,Vivek

Dom manupaulation

Hello All, We have one catalog client script which uses dom manipulation. function onSubmit() {    //var checkValueOfField = g_form.getValue('u_select_user_profile');    // check CT or ITP access is contained within the variable    //if (checkValueOf...

Fetch manager name from assignment group and show as field message

Hi Everyone, function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue === '') {      return;   } var fetchmanager = g_form.getReference('assignment_group', getManager);}function getManager(fetchmanager) {   ...

How to solve this issue I'm having technical issues and won't be able to continue this conversation

Hi,I am getting this error for all the OOB topics in virtual agent  "I'm having technical issues and won't be able to continue this conversation.".Can anyone please help on this,It wil be usefull.Thanks!

How to get the data under "your team" in manager hub

Hi,We have installed plugin and configured all the things as per below article.https://www.servicenow.com/community/hrsd-blog/configure-manager-hub-your-team-data/ba-p/2342072How to get the data under "your team" in manager hub in esc portal.Thanks!

Duplicated a OObs record in Action Payload Definition table not working.

I've created a button test4 in Service operation workspace, Its functionality is to open a UI Builder Page within the workspace only.After clicking test4 page seems like this.For this functionality I've created this button in Action Assignment like b...

I want to create 5 incident tasks whenever priority field changes to critical

Incident getting added on problem form under related list 'Incidents'. Need help to understand how?

Whenever a problem is added on problem reference field on incident form. Current incident gets added to related list "Incidents" on related problem record. How is it happening?  Also how can i implement same process for change request that when a cha...

Need to send a Attachment via API without integration hub .

Hi AllNeed to send a Attachment from servicenow to an third party tool via API without using integration hub plugin.Content type - multipart form dataNote- the third party tools not supports the encoding and decoding of base64 format. Thanks you in a...

how to send update notifications to users selected in list collector when the RITM is updated?

I have a catalog item that has a primary_contact list collector. After the request is submitted, i want to send a notification to the selected users(s) on this list collector anytime there are updates to the RITM. I've tried several methods but canno...