Draft Change request is getting auto-cancelled by System Administrator
Hi Team, Can anyone help me to understand why draft change requests are getting auto-cancelled by system administrator after some days.Thank you for your response in advance!
Forum Posts
Group Member Approval
I have a requirement for group approval. Condition is1. Member "X" should always approve before RITM move forward. If member "X" approves, flow can move to next stage.or2. If any other group member approves, it should wait for user "X" to approve bef...
Info message is not shown when action to add user to group is aborted.
Hi all,we want to restrict the users to be added to group if certain conditions are met. we also want to show error message when that happens. With the before insert business rule we have written, it does not allow user to get added to that group how...
Service Operations Workspace (SOW)
So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper...
Automation failure for access to a shared mailbox
Hi Team,We are having automation for "Access to a shared mailbox" , but we are facing failure for these automation kindly find the variables being used.We have two mandatory fields called " What is the name of the mailbox you require access to?" and ...
Business Rule not triggering on Insert, but working on Update
Trying to update field on task on insertion but it is working only on update.
I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
I Need to Set to Requested For In ''to'' List In Service Catalog Item Form In Email Client
How to display the latest records in a report
I am creating a report for incident. Is it possible to extract and display one of the latest records in each subcategory?
Resolved! walkup location kept showing no time zone attached
no sure how to fix this as i have specify the country
Expand the number of columns to export in a report
Hello experts, We have a table with just over 250 columns but when trying to export (.xlsx) the information through a report, we can only export 100 columns. Is it possible to configure increasing the number of columns? Thnak you for support.
Is ServiceNow working on a Monthly Interval for On-Call schedules?
I am surprised not to see more people asking why there isn't a Monthly interval rotation for On-Call scheduling. It is very common for our infrastructure teams to be on-call monthly. Do we know if ServiceNow has responded about this limitation?Meli...
How to create ATF to click on UI action from Form context menu / Additional actions.
I wanted to create ATF to click on the banner form context menu / Additional actions. ATF should be created while clicking on Context menu UI action for which I have used "Click a UI Action" test step but it doesn't work, it is showing an error 'FAI...
label.notify event is not triggered when creating a change request (Change Notification)
We recently identified that the "Change Notification" in ServiceNow is not triggered due to its dependency on the "label.notify" event. ServiceNow Hi Support confirmed that this event was deprecated years ago, meaning no script generates it anymore...
New Hire OnBoarding Brainstorming
Hello Community, I have a question to see if you all can help me out on how I can successfully improve our onboarding. (question at the end of the post) I am designing it as an order guide at the moment. Right now, users submit a request for a new wo...
catalog client script to change sc_task state based on variable
I have a catalog item that creates a catalog task. One of the variables on this catalog item is u_status. When that variable is changed to Complete and the record is saved, I would like the state to change to closed complete(3). I have tried an onSub...
| User | Count |
|---|---|
| 32 | |
| 25 | |
| 18 | |
| 12 | |
| 8 |
