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Resolved! Redirecting Users from a Catalog Item to Another URL in Service Portal

Hello Community,I have a requirement where, if a user tries to access a specific catalog item, they should be redirected to another URL.I created a client script for this "function onLoad() {    window.location.href("www.youtube.com");}", and it work...

RachidB by Tera Contributor
  • 1532 Views
  • 5 replies
  • 3 helpfuls

How can w use wait for condition in flow designer for variable?

I have one variable return date on catalog item and I am using flow designer for my catalog item, After closing one task I am putting RITM into pending requester and that time one variable will visible for user " return date" and when he will submit ...

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lucky24 by Tera Contributor
  • 3531 Views
  • 18 replies
  • 14 helpfuls

Resolved! Request item table Notification triggering twice

Hi Team, I noticed that in the request item table, I recorded a notification meant for the end user and one group, but it seems to be going out twice. Just wanted to bring this up so we can sort it out. Thanks for your help!  

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Resolved! How do you get the last "work note" on a PDF report?

I have created my report for my teams. I included "work notes" and the report is in list format. The problem is that it includes all work notes for that ticket making the report very long making it several pages. I would like to only get the last wor...

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Beto by Mega Guru
  • 2314 Views
  • 3 replies
  • 2 helpfuls

Vendor field for Case and Incident SLA trigger condition

I'm looking to add an SLA to Cases and Incidents involving the 'Vendor' field.  I simply want to set 'Vendor' field is not empty to start an SLA (for Cases involving Vendor support).  However, I do not see the Vendor field as an option to use to crea...

cmceuen by Tera Contributor
  • 339 Views
  • 1 replies
  • 0 helpfuls

Query on ServiceNow Jira integration

Dear all, I have a question on ServiceNow Jira integration. We got a requirement from client , there is one resolution team who works on incident tickets in ServiceNow . Most of the incident they will resolve if they are straight forward , for few in...

pot by Tera Contributor
  • 538 Views
  • 2 replies
  • 0 helpfuls

integration of SNOW incident with Azure Devops

Hi all,I am new to integration. Our client have one requirementsEnable bidirectional sync between SNOW records +ADO allow for-1)Creation of an ADO task directly from a SNOW record, without needing to duplicate the effort between both system.2)Bi-dire...

17samal17 by Tera Contributor
  • 2081 Views
  • 3 replies
  • 0 helpfuls