Hi, I have List of table in the portal and Advanced filter is added on that. As in the widget I checked the filter option.So whatever the fields in the table all are showing there and the requirement is to hide some of the fields name from the Filter...
How to create an Entity in NLU?
Hi all, Could anyone help me confirm if there is an out-of-the-box field in MIM that displays the Major Incident Manager in the workbench? Thank you
Does anyone know how to configure cloning so that the Employee Center is also cloned? Currently, our clone process does not include the portal, and it remains with the old configurations.
Incident form Assignment Group below create one filed "Previous Assignment Group". User select assignment group is Service desk and save.Again user select assignment group is Hardware Group and save , after saved Assignment Group : H...
I am trying to complete a Flow Designer action that has a Rest Step and it is read only, I can not modify it or make any changes to it.Can anyone lead me to an acceptable answer to resolve this? 
We are looking at implementing CIM shortly. The question that keeps coming up is what should be a general service request and assigned to the core support team to provision or should the entry be made in the CSI register as a first step to be review...
Hi Team, I was struck in a configuration issue, when the change state changes from authorize to schedule approvals are generated which should be approved by CAB APPROVAL group. Now I have to change the group to CAB Technical Approval. Where should I...
We have default portal(sp) and a custom portal "abc". Now if we enter URL https://xxx.servicenow.com is redirecting to xxx.servicenow.com/sp. instead I want to redirect xxx.servicenow.com to xxx.servicenow.com/abc. can someone please help on this?
i have a email template: Template Name: testRequest Type: test1Comments: test2 i have to set type and comments in a separate variables and i m writing an inbound action on sc_req_item.How to do this?
Hi, Is it possible to create case record from virtual agent in csm portal (Ex: create incident)?If yes, can anyone please provide guidence. It will be useful. I have created a topic called general questions and answers so once we click on yes as per ...
Introduction In today’s digital age, an effective IT Service Management (ITSM) system is critical for organizations aiming to deliver seamless IT services. As businesses evolve, so must their ITSM capabilities to ensure they meet growing demands and ...
How to add custom Dashboard to Service Now Home Page to specific user
Hello, We are trying to set specific username for comments and worknotes. For that we are using setJournalEntry() function. It is working fine in native view but not in workspace.Please help.
Hi Team,There is a requirement that whenever the Service Offering.business_Criticality is 3 then Priority shouldn't be Critical and if it's Critical then user shouldn't be able to submit/save the incident form. Which is the Best way to do this? BR or...
