Hi, Incident should not resolved if any task are pending or open. once all the tasks are closed then only Incident can close/Resolved. For example: In an Incident there are 3 tasks are there if 2 tasks are closed and one is open/pending then if i cl...
Hi All, User having a required role for record creation in custom table, but unable to create because the fields are in read only. Only able to create while having admin role.But user able to edit or delete the existing record There is no field leve...
Hey guys, On record producer, when an incident is raised on behalf of an affected user by their manager, or is raised by there manager's manager or any other additional manager to reset password autopulate the descriotion field with caller, affect...
Hello friends,I am creating a catalog item. I want to on the which can be by end user and also I want to show some instructions to the end user. Then I want to give an option . I am not able to find the variable or option instructions. Please help Th...
How to make "Popup & Reason " as visible when Helpful is selected as "YES" in knowledge article. when the user helpful? is selected as "YES"then show the popup Thanks for the feedback to get even better & show theReason.
Hello all,Is the best place to prepare for the ITSM exam the documentation?I've grasped a strong understanding of the baseline functionality and architecture of each domain but I am curious where I can go to better prepare for the Business Cases and ...
I want to know if it is possible in Yukohama - User Profiles to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can...
RITM Variable and Field data:Requested By: Suswara Venkata GoliRequested For: Suswara Venkata GoliShort description: Need EDIT access to the reports in dashboard SAP Security AMS - IBM KHCDescription: Need EDIT access to the reports in dashboard SAP ...
in our email notifications , we would like to redirect the notification Uri link to to employee center portal , when user click on the link it should redirect to portal instead native UI Here is the below code. can someone please assist us. (functi...
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks
We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
I have created a ML solution in PI ->Similarity Solution Where I want to match incident to knowledge articles. I used the below solution definition TableKnowledge [kb_knowledge]Similarity Fieldsshort_descriptionTable to compareIncident [incident]Fi...
Hi,I want to send a bell notification to assignment group users based on state and priority changes.Can anyone please help on this, It will be usefull. Thanks!
Hello Community. I have imported data by using intune integration in service now.data is loaded into staging table. I am trying to load data into target table for that I have used ETL process.but when I am trying to load all data it gives an error."E...
Hi,Customer Satisfaction1.How satisfied are you with the resolution of your case?→ Rating (1–5 stars)Promoter Score2.Was your issue resolved in a timely manner?1 (Very Dissatisfied) 2 (Dissatisfied)3 (Neutral)4 (Satisfied)5 (Very Satisfied)How to giv...
