I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Hello Community! I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that t...
Hi All, I've created a metric definition to track sprint changes and built a report on it. Now, I need to filter the report to show only stories that belong to a specific assignment group. The issue is that I'm unable to dot walk to the ID field of t...
Hi Team,Thanks in advance for looking at this issue.Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons o...
I have a requirement that, i have a table "XYZ" and have some fields. need to query that table and the query is active is true and active status date is today. and here the main task is i need to send the mail to the users for every 2 minutes which ...
Hello,when i used background script i am getting multiple rows and at the same time when i used script include i am getting only one value instead of multiple values, and the field i used on the form is a list collector. script as follows: var relChg...
We are attempting to build a POC for incident synchronization between ServiceNow (SNOW) and Jira Service Management (JSM). This involves using the Opsgenie application (installed from the SNOW Store) in the SNOW instance to trigger JSM incidents when...
I have created a variable type date field on catalog task table but on the list the date field shows emptyeven after filling the date on the form of the RITM How can I display that on the list viewcan anyone help me on this
We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. User has a write access for the watchlist field.adminnon-a...
flow is trigger is each unique change in the record but I want to know my current update has any attachments
Hello All,i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comm...
I have above requirement, Field is: Does one or more of the following functions best describe the AI system? (Select all that apply)Below are choices, that choices should be checkbox.How to make choices to checkbox?
I want to make description and short description read only in change request and make editable by only some of the assignment groups in Implement state.What is the best way to implement it ?
Hi team, Can Someone help me pleaseUsers can only select a date that is in the future and 3 to 6 weeks after the submission date.Past dates (before today) and the date of submission itself are not allowed.
Hi all, I am in the process of testing Agile Development 2.0 on our development environment running Xanadu. Everything works up unit I click "Start Sprint" at this point I am taken to the sprint tracking page and nothing is generated vtb wise. All...
