Hello everyone. I'm doing work on a flow and subflow that does both automated record state updating and waiting for user to manually update the state with Wait For Condition. There are times when the users may manually skip the flow/subflow, by updat...
Hi, I am thinking of an onSubmit catalog client script that gets another value for that field from a variable of type reference.I tried the following script, but could not do it.Please let me know the solution. //"variables_name" contains variables o...
Hi Team, For a specific user, In the RITM list view, Item filed is showing as a text field not as a hyper link. The issue is there in Production instance only , in lower instance this is working as expected for the user. There is no restriction from ...
Hi, I want to create a generic catalog item under hardware category using which we can order any desktop, laptop , mobile etc. But I got stuck at the point that how to fetch the value of that particular selected item to appear in price field of gener...
Hi Community, I have a dashboard which contains reports or widgets related to PA. For few of the reports, data is showing wrong count on the widget but when i open it on the analytics hub and click on show records, i see the count is correct there bu...
Hello everyone!I need help in creating the correct reference qualifier for a variable of a catalog form.We are using the table service_offering as a reference of the variable. We are using this table because we want everything to be data driven.As yo...
While performing system health checks, we observed that the scheduled job "Calculate SLA Results" is taking a long time to execute.When we checked the transactions, we noticed that the server response time and transaction load were high while executi...
my requirement is On Report X axis (horizontal line) should display months when condition is created on this year, but by default its days,Please if any one help me how changes from days to months.please refer screenshot for better understanding.
Hi All, I have an requirement to add some days(5) to current date using BR. please help Regards, Jyoti
Hi Which role is needed for user's to propose change template. The user has ITIL role out of the box. The user is getting error when they click "Propose standard template" from the header. "You are either not authorized or the cart in invalid". Than...
Hi All,Im very aware of the permissions on Knowledge Bases, so please dont direct me to that. Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG). How can I do that?I have go...
Since the Change Approval process is so heavily reliant of the Configuration Item and the associated Approval Group(s), if the group(s) do not contain any members, the system skips the Approval Process all together. As a way to prevent this from hap...
Hi,As a user I want catalog item 'Service Owner' to modify or edit the certain variables by themselves.Any user present in the service owner field should be able to create or edit variables of own catalog item. How should I achieved this requirement....
Dear All, Greetings !!! I have a requirement to create a Phone Number variable on a catalog item which is supposed to follow E164 format. Since E164 type is not available on a catalog item, I have created a Single Line Text type field, however, I am ...
How/why/where does this message get triggered when a customer enters a request for Customer Portal"Comment cannot be viewed by technicians until work begins on requested item"
