Send email notification when incident is assigned to group

[chats]

I am very green to Service Now.   I recently started a company that has Service Now, but they are not using it to its full potential.   I have volunteered to own it and improve on how it is currently used.     I imagine I will have more questions in the future, but this is my first:

I am trying to set up an email notification so that when an incident becomes assigned to a group, the group members are notified.   I believe I have successfully set up the groups and added group members.   I have attempted to set set up the email notification, but when I test, no email is sent.

Is anyone able to help me troubleshoot this?   Thank you!

Here is a screenshot of email notification (I believe it was a default one that came with Service Now).   I have made it active, but when I reassign a ticket to a group I'm in, I do not receive notification.

Can anyone see why the email will not send to notify group members?

We do have groups created.

And I have people assigned to the groups.

Thank you for your help.

[Travers M]

OK, that potentially solves half of your problem.   When we look at that particular notification, does it also fire when a NEW record comes in?   If it doesn't, you may have to create a separate one or now tweak this one step by step and test it to see where the step is that it breaks.   While it would be nice to have one email notification that covers everything, sometimes that's just not possible.   When you start having multiple notifications that serve the same table (in this case, incident) and it potentially goes to the same groups or users, you have to pay attention to weights.   I may be going too far into this a little too early but this i all stuff to keep an eye on.