Sending SMS notification to NON US numbers

lingamgunta_mah
Kilo Contributor

Hello community,

We are using Geneva release for our project. Can some one help me is it possible to send sms notification non US numbers in geneva release?

Thanks,

Mahesh.

14 REPLIES 14

Hi Mahesh,



We have a similar requirement, where we need to send sms notification to one of the UK mobile Service Providers.


Could you please let us know if you were able to configure this without activating twilio plugin?




Thanks in advance.


jeroen9
ServiceNow Employee
ServiceNow Employee

Hi Mahesh,



When using Notify (plus the Twilio Driver) to send out SMS messages, it depends on the phone numbers you buy with Twilio what their capabilities are. Some phone numbers can set up voice calls and send sms messages anywhere (mostly the US numbers), but some country specific number are only able to send SMS message locally or nationally.



Please refer to Twilio's documentation to understand the capabilities for international phone numbers.



Cheers, Jeroen


Alex Ng
Tera Contributor

Hi Magesh,



I am exploring to use SMS Notification for NON US Number as well. Are you able to get this work without utilizing Notify plugin and Twilio account?
If yes, can you share with me on how you achieve it assuming I have a SMS Gateway that I could use.



Thank you.



Regards, Alex


Hello Alex,



see my answer to Mahesh. Maybe that might help.



regards


Miguel


mig
Mega Guru

Hi Mahesh,



I found a list of provider gateways here:


List of mobile carrier gateway addresses


and


Email to SMS Gateways - The Mac Admin



seems that not all providers are offering this service. I myself was looking for SmarTone (Hong Kong) but was unable to find any gateway information.


You need to configure additional providers on the cmn_notif_service_provider table. A lot of them are as inactive in the table.



I hope that helps


Kind regards


Miguel