We're trying to eliminate our VPN by implementing SSO authentication and MID server LDAP sync. Both work. However, we migrated a number of accounts that other services use to interact with Service Now from Service Now local accounts to Active Directory, and they're unable to connect because they can't seem to work with SSO. Has anyone else run into this, and/or solved it? If so, how?
Do you have to migrate the service accounts to AD? If you are using the service accounts for web services and using basic authentication you can simply use the locally stored password for the user.
We're still working that out. We originally were asked to for compliance reasons but may be able to comply with the requirements using local accounts. AD would be ideal, however.
