Service Catalog request for multiple users

[SeanM1]

Hi all,

Need some help and advice in finding a better way in dealing with a service catalog request item that I am not happy with the way it's currently working.

Scenario: Access Requests that involve multiple users.

Currently, our form is set up basically to enter the details of only one user per form and what people do to get around this is added the additional users via an attachment or by adding them to the notes/comments section of the form.

This was all okay until I went through a recent audit and spent a lot of time, plus had a lot of trouble identifying the users that were added via the above mentioned method. section.

So what I'm wanting to hear about from forum members is how other organisations are handling this type of scenario, with the end game of improving my existing processes.

Thanks for taking the time to read this question.

Regards

[SeanM1]

The users are effectively being on boarded into the company for the first time. The first task of this workflow is to get them added to AD, then all other applicable security access is assigned

[Bhavesh Jain1]

The only solution I can think of is to have a single catalog item : Create Bulk AD account

It has a workflow attached to it.

This item will have a text field where you will enter all the text Ids of people who are yet to created in Servicenow system.

The first task in the workflow is to create the AD account for the ids mentioned in text field and create their accounts in Servicenow. Once it is done, there will be a script in the workflow which will create the catalog request for each of these users automatically and workflow will be closed.

Now each of these catalog request will have its own RITM and workflow. Let me   know if it makes sense.

[SeanM1]

Hi Bhavesh,

Thanks for spending some of your time on this and for some great suggestions. I was hoping there might of been an OOB solution for adding non- ad new users similar to what you provided via this Enabling Bulk Requests - ServiceNow Wiki

I'll need to discuss the options put forward further with my colleagues

Your efforts are appreciated.

[Bhavesh Jain1]

Just for your information : Servicenow does provide an option to create users manually.So in case you are aware of the user's details and you dont want to wait for the AD creation, you can load the users manually and when the AD job runs, those users will get updated.