Debug Import Set

[wipeout630]

When running a user import via an LDAP server, there are several user records that error during processing.   I have dug through the import logs but the error messages are not descriptive enough to tell me where to start.   Is there a way to turn on debugging for import sets?

[bianca_vaccarin]

heidi.schnakenberg recently did a blog post with a nice list of all of ServiceNow's import/export troubleshooting options

How to make sure your import/export ship has sailed

[wipeout630]

Thanks Bianca, but none of those articles really helps where I need it.   I have 383 user records that are not being inserted during the LDAP User Import.   The only error I see in the logs is as follows:   "Error during insert of sys_user (user's display name)".   The same string is displayed in the comments section.   I've checked through the erroneous rows and all of the data defined in the Transform Map shows up in the user record.   What I'm looking for is a way to extend the error message to be more specific.

[Bhavesh Jain1]

Are you sure all the loaded user's had unique user_name?

It looks like one of the transformation for a field is causing the error. Can you remove fields one by one from the field map to see which field load is causing the error?

[wipeout630]

Our instance is MSP domain separated; someone changed the domain name and domain structure for one of our customers and it broke the instance.   Thankfully, this was done in Dev so I cloned Prod and will start over.