How to create calander invite notification
I want to send a calendar invite from servicenow to outlook when a onboarding request is submitted. I created a notification with type as "meeting invite", but how does the meeting invite time gets added?
Forum Posts
Resolved! How to change mandatory fields on the Propose Major Incident UI Action?
Hi everyone, I've recently been requested to change the OOTB Propose Major Incident UI Action to change which fields are mandatory when proposing a major incident. Right now, the only mandatory field in the dialog box is Work Notes, we want to make B...
Getting an error when submit the request in portal "Something went wrong, contact your system admin"
I have a Travel Form in the maintain item, some of the end users not able to submit their request,In the Portal After filling all mandatory fields and submit the order getting an error log, and the log is 'Something went wrong and your request could ...
Resolved! CSA question
The display sequence is controlled in a Service Catalog Item using which of the following?The Default Value field in the Catalog Item formThe Sequence field in the Catalog Item formThe Order field in the Variable formThe Choice field in the Variable...
Configuring 'Edit' button in the incident related list of the case form in csm/fsm workspace
Hi Everyone, I have a requirement. As we know that there is a 'Edit' button in the incident related list of case form in the Native UI. But I need the 'Edit' button to appear in the CSM/FSM workspace. I referred the below article and got the 'Edit' b...
Resolved! Issue with On-Call Schedule escalation
Hi, I am new to On-call Scheduling and testing in my personal ServiceNow developer instance. Step 1 - I have created user and groups. Step 2 - I have published a On-Call Schedule with the newly created group and members. Step 3: I have created a trig...
Resolved! Reports of requests created by a user from a specific group
I'm trying to create a report of Requests that were Opened by users that are in a specific group. I tried to use the sc_req_item table but I wasn't able to link it to the table sys_user_grmember. Is there a way to link these both tables in a report?
Resolved! Sorting via Dot walked fields
Hi Folks, By default the reporting sort fields seem to be limited by the primary reporting table, is there a way or anything in plan to enable sort by other fields/attributes from other tables referenced via dot walking? Thanks Paul
Resolved! UI Policy and Order Guides
Can a UI policy be set on an order guide to control the visibility of variables on an item included in the rule base? Or can a UI policy be set on an item with condition "if used as part of an order guide, do xyz, if not part of order guide, do abc"?...
Resolved! Need a UI Policy with a condition that includes a shared variable across multiple catalog items
I need to create a UI policy for catalog tasks that filters on a single variable that is included in most of our catalog items. When I look at filter fields, I have no way to access the variable. If I use catalog UI policy, it requires me to specif...
Issue with Email Notification Script – Inconsistent Variable Passing
Hello Everyone,I have implemented an email integration for a use case as described below:Use Case:When a task is created, an email should be sent to a specific recipient (XYZ ID). The email must contain all the variables and values submitted by the u...
Resolved! Article repeats on page
Hello Experiencing a sudden issue in our Test system where when an article is published and navigated to via the Knowledge Portal (kb) and then clicking on a Knowledge Base, the article appears in duplicate.The 'frame' around the article ends and the...
Completing risk assessment wipes Assignment information from change
In Change model we have created Custom Business rule to make Risk assessment mandatory before moving the change request to Assess State and we have created UI policies to make Planning, CI, Assignment group, Assigned to field before moving to Assess ...
Resolved! Question asked in interview as ServiceNow developer having 1yr exp
Hello community, I have one yr experience as SNOW developer What kind of questions are typically asked in interviews at this level?Any scenario-based or real-time issue questions I should expect?Key topics I should focus on while preparing?
Resolved! The SOW overview page is not refreshing after the state changes from 'Scheduled' to 'Implemented'
When I update the state of a Change Record from the SOW( from Scheduled to Implemented), the Change Task section on the Overview page does not automatically refresh to show the correct task count. I have to manually refresh the page to see the update...
