I have a requirement to set the Account is sensitive and cannot be delegated to TRUE when the admin account is created.And I see userAccountControl value for account where Account is sensitive and cannot be delegated to TRUE is 1049088. I have used t...
Does anyone know if it's possible to track the usage of quick actions in live agent chats and where you would find this information? For example how many times during the past week did an agent use the /r response template quick action.
Hi all,I’m running into an issue in ServiceNow related to Activity updates from Employee Service Center (ESC).Users who have the itil role (and are also the requester) are still able to add Activity comments on a closed / inactive RITM through ESC. E...
I need all the a report for incident data for Moderate and High Priority Incidents (Priroity levels - 1 2 and 3)that are Resolved for some queues.The data I am interested is the field changes e.g. Prioroity upgrades, State changes etc. the Incident[I...
Hello,I have a column report that Trends by Date, uses Standard Calendar per Week and an Aggregation of Hours. It is identical in both instances but for some reason the X-axis uses Monday for one report and Sunday for another. All of our glide prop...
Dear all, Screenshot #1 shows a preview of a notification shown in screenshot #2. I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field. Please help me on how to remove it.. Screenshot #1 Screens...
Hi All, is it possible, to import PDF documents from sharepoint as an articles in ServiceNow? in Sharepoint, we have articles and pdf documents are attached to each article. we want to integrate ServiceNow with Sharepoint to import articles to Serv...
Hi, We have created a custom action to load the data and complete the transform map. We would like to return number of rows processed, inserted and updated but the script is not working as expected. Can someone point me where iam going wrong? I even...
I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...
In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?
Hi Team, Requested for Company is populating in Test instance, but not in dev. I have created a change request, I have selected caller name and filled the mandatory fields, I have saved the form, after saving the form Company is populated. Same thing...
Hi All, When ever I login to service-now, it redirects to the native UI with the following url - https://xxx.service-now.com/nav_to.do?uri=%2F$pa_dashboards_overview.do In this dashboard, after the Washington upgrade, we are noticing an additional i...
Hi allI have added as a function for raising a request under quick links for Now Mobile appLink added /mesp?id=sc_category&sys_id=ac0352811b7a28105cf40f6cdc4bcba8&catalog_id=4d829a411b7a28105cf40f6cdc4bcb99&spa=1&view=mobilebut I am seeing the error ...
Hi Experts,I’m trying to redirect non-ITIL users to the Service Portal after login in ServiceNow.Requirement:Users with ITIL role → Should land on the Platform UI (UI16 / Next Experience)Non-ITIL users → Should be redirected to the Service Portal (e....
Scheduled reports to send to assignment group managers when the tickets are unassigned or assigned to field is empty, how can we achieve it, please help me.
