HiIm getting a Java Script error on this and getting stuckHere is the scenarioOn our Request forms we have the following Variable Set - User Informationthe set contains the following1. Customer Name - customer_name2. Managers Name - manager3. Busines...
Question:I am facing an ATF issue after implementing AI Search on a Service Portal catalog item. I have a select box variable called Problem Type. Earlier, ATF was able to set this value using the Set Variable Values (SP) step without any problem. Re...
I was planning to enable auditing on sys_user.name and sys_user.email, but the Audit checkbox doesn’t appear in our ServiceNow instances. I’ve already elevated to security_admin and confirmed the field isn’t hidden—the Audit field is present on the f...
Hi All I am receiving below alert and decision table is keep on loading when I tried to input the data by clicking on 'create draft' option on decision table.Alert: Decision record with name "fulfillment Table delta" already exists Could you please s...
Hello, I have created a new value for the stage field on the sc_req_item table. The new value is "Awaiting Delivery"However, when I go to the subflow in flow designer, the new stage is not available to select. I have verified that the field is active...
Hi Team,I’m working on a requirement to enforce a 48-hour closure hold on Change Requests and would appreciate guidance on the best-practice approach in ServiceNow.Requirement details:Users must not be able to move a Change to the “Closed” state unti...
Hello, I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records. First, I tried with one view rule (see the screenshot), but no luck - the rul...
Created a Business rule script for Round Robin availability for a certain assignment group on the HR payroll cases. Also, made the Round Robin active for the users in the group, But when creating a case and updating the case the Round Robin rule is n...
Servicenow Integration-Complete Guide (mostly Rest) 1.What is Integration?Integration is the process of connecting ServiceNow with external systems (such as Jira, SAP, monitoring tools, or HR systems) so that data can be exchanged automatically and p...
OverviewEmail notifications in ServiceNow automatically inform users and teams about important record activities such as assignments, approvals, updates, and SLA breaches. They improve communication, speed up response times, and ensure transparency a...
What is Incident Management?Incident Management handles unplanned interruptions, service degradations, or failures reported by users or monitoring tools.Objectives:Restore service quicklyReduce downtimeImprove user satisfactionMaintain SLA compliance...
Hi Guys,ServiceNow supports RS256 for JWT signing, but Apple APNs requires ES256 using a .p8 private key.Is there any way to generate an ES256 JWT in ServiceNow using the Apple .p8 key (or after converting it to JKS), without using a MID Server or ex...
Hello,We have implemented publication workflow in our internal knowledge bases.We have used the workflow with two levels of validation :- first approval requested by knowledge owners group- then final approval by experts (which are identified in our ...
Hi, "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."When i sav...
The Configuration Management Database (CMDB) is one of the most critical components in ServiceNow. When implemented correctly, it provides a single source of truth for IT infrastructure, services, and their relationships—enabling better decision-maki...
