For a user outlook mails are not getting from last few days from specific xyz email adfress
From last 3 weeks a user not getting outlook emails from specific email adressWhat we need to do in servicenow or in outlook pls suggest
Forum Posts
Resolved! Try to use an Email Template that I can select in Notifications in Flow Designer 'Send Email' Action
Hello all, I am interested to find out if I can use the Email Template that is selected in the Notification in the 'Send Email' action in Flow designer. I could go into the template itself and copy the markup, but I want to try and avoid that if pos...
Creating Dynamic Filter
I am creating a dynamic filter so that a user can pull a list of all records created by any member of a group that they are a member of. ie: If John Smith is a member of the Service Desk group and the On-Call group, then the list would return records...
Resolved! Knowledge article Assigned topic is not auto-populating after checkout
When knowledge articles are checked out, the assigned topic in the already ready published version gets automatically removed. However it is also noted that the error message "Content can not be associated to the same topic more than once." Is receiv...
Resolved! How to place containers in Service portal
Hi All, I'm in the process of designing a new portal for a scoped app, the widgets in the homepage should be aligned like below.My portal is looking like below.I want to place the above widgets like the above images. I'm not sure how to achieve this....
Resolved! Through ATF if i Delete the Incident still i can see after completion of ATF testing
Hi,By suing the ATF test steps i am trying to Delete the Incident and one of the Alert but once the testing is finished still i can see that IncidentPlease find the below screenshot for the ATF test steps.Thanks,
Catalog item is not shown if the ServiceNow language is not English
Hi, I'm looking for the best solution to my problem. There are a few catalog items, which can only be found, when the user's ServiceNow language is English. If you search for them in the Service Catalog, then you can find that item in both english an...
Resolved! BR - to change acknowledged value as true on on-call escalation table if incident is assigned.
I have written business rule to change acknowledged value as true on on-call scheduling table if incident is assigned. But it is not working, can someone help me to resolve it.Table- IncidentWhen- After Update Condition- Assigned to is Not Empty (f...
Flow values are copied to following task which are created parallely.
Hi, I have created a flow which will trigger on basis of a schedule, When the flow runs it will submit a catalog item and nearly 20 catalog tasks will be created parallelly. In the catalog tasks I have made the catalog item variables editable so the ...
Is it right to have request variable(s) in "edit" mode to correct the given info on service request
If the user submits a service request with incorrect information on service request variables then is it right for the support group to have the variable in "edit" mode to change while fulfilling the service request? Currently there is no variable in...
Resolved! How to convert current date time into ISO ISO8601 format: yyyy-MM-dd'T'HH:mm:ss'Z
Hi Team, We have integration with third party tool, where I have to Send Time Range From- to in body. In from time I have to send Current Date Time in ISO ISO8601 format: yyyy-MM-dd'T'HH:mm:ss'Z then I have subtract 10 minutes into current date time...
how we can get all the values selected in MRV list collector at one time field servicenow
Hi Can any one help on the below requirement How can we get all the values selected in multi row variable set list collector field at one time form flow designerCurrently, I am using for each MVR, lookup record and for each again but it is taking one...
Order guide execution issue
I have an Order Guide that includes two Catalog Items. They both use the same Flow in Flow Designer. When I submit each Catalog Item individually, the Flow runs correctly.However, when I submit both Catalog Items together through the Order Guide, onl...
Need help on portal
Hi,I'm facing an issue with portal. I had added few fields on portal and I'm able to see them when I impersonate to end user I can just see one field (LINK). End user has itil role and can see the fields on native view.Html<div ng-if="!data.isValid">...
how to change list type(field) to reference type(field)
Hi, i changed field type of a dictionary entry from reference to list type, and it works but i tried to change the same field from list to reference it is not working any suggestions ? @Ankur Bawiskar
