Hello there, I have a reference field Cause of Outage which lists some records based on a dependent value (CI). The Cause of Outage table has an Order field, which I use to display records in my reference field. There is a record "Other" for each CI,...
Hello @all, To configure data, we have run following schedule jobs - 1. Daily job to fetch Email Indicator Data and Email Notifications created2. Job to fetch Historical Email Indicator Data3. temporary job for collecting Email Notifications Created...
Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...
Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...
I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident...
Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...
Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...
Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance
in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this
Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.Am I missing something?
Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...
Hello Everyone,I would like to build an ITSM report named “Knowledge Search Failure Report.”Definition:A search will be considered a failure in the following cases:No results are found, orThe agent does not click on any articleRequirement:This report...
Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...
Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...