We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...
Hi,Does anyone know how to query the sys_attachment table to tell if an attachment is encrypted or not? Is there another table that needs to be looked at?Thanks,Victor
I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers var app_ob...
I have created a new change model which has the following states: New, Scheduled, Implement, Review, Closed, Canceled. I have a state transition for "New to Scheduled." I have also created a type = Model, when the change model is selected, the type v...
I create one SLA definition and want to trigger it through workflow only . But it trigger it from SLA definition , want to make it disable .and to trigger SLA from workflow, I follow these script but it didn't work(function() { var slaDefinitionId...
Hi All, We have installed Change Success Score plugin and we have run the schedule jobs Change Success Score Metrics(Historical Data) on demand job and Change Success Score Metrics (Daily). We could see both jobs were running without any issues but ...
Hi everyone, I have created a new Service Portal Widget which adds some extra fields to the walk-up appointment booking form. This is all working end-to-end, the only thing I'm struggling with now is embedding this new widget inside of a template. T...
Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...
Duplicate CTASK is being created in change request not able to find please guide.
Hi everyone, It has been observed that some incident fields are editable and not read only even though the incident is in closed state. what is the reason ? I want to implement a solution where if the incident is closed, all fields should be read onl...
Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow
I am creating an SLA with a Stop condition that checks if the "Updated by" field of an incident is set to the same person who it is assigned to. Best practice seems to be to create a Script Include and reference it in the SLA Condition field (Class N...
Hi All, I have a catalog item that refuses to publish and is stuck in the Draft state when I try to publish it from Catalog Builder. I published it then I needed to make changes and went through troubleshooting steps with a coworker. We ended up clic...
Is there a way yet to easily include dynamic content (queried information from the CMDB) in knowledge articles.I would like to have some KB articles include dynamic information (queried on open) from the CMDB for CI fields such as description etc.
I’m trying to find which role needs to be assigned to a user in order to grant write access to the cmdb_rel_type table in ServiceNow. Could anyone please advise which specific role(s) should be assigned to enable this level of access? Thank you in ad...
