i created one single flow for knowledge table here knowledge is the parent or extended to this : custom templates . while flow running its working for only one template i.e. knowledge only but not working may i know the reason and could you share...
Hi Team, I need to hide the save button in the feedback survey form available in the Service Portal. How to do this? The existing out of the box script is read-only.Regards,Sofiya
Hello everyoneI am trying to do a lab that is part of the CSA (Capstone project), and as part of this lab it is requested to : "Create an article containing instructions for requesting an sFone through the ServiceNow Catalog.This article must be avai...
I was working in creating the admin account in AD using the flow designer and account is being created. Also, I was trying to reset the password after the account is created and I see in the flow it is showing as success and when I try to login with ...
the user is unable to open the attachment for the bulk Windows 365 provisioning request in the catalog form. Upon checking, we found that the required attachments are missing in the production instance, while they are available in the test instance.s...
How to best onboard department specific (Business unit) updates within a Change Management framework that typically records enterprise infrastructure changes. The need to segregate these types of changes from our CIS infrastructure changes, as well ...
Hi all, We would like to use weighted answers to calculate scores for answers on a Survey created in the Survey Designer. We know it can be done using assessments, but these are more difficult to create and manage. Has anybody managed to set up surve...
I have one field in the application table which needs to be hidden permanently from List view for every user except Admin. This is already hidden in form view. field name is "application type"
Hi Community, The requirement is to not bring data records such as Incident, Problem and Change on the lower Instance but to bring the configurations related Incident, Problem and Change. Please let me know how to achieve this requirement. Do I need ...
I am working on a Service Catalog Item in ServiceNow where I have a large number of variables (around 30–40 fields). To improve the user experience, I want to organize these variables into multiple tabs within the same catalog item.PFA.Thankyou in ad...
In a ServiceNow custom scoped application, I’m trying to hide empty variables from the Variable Editor. I followed a community thread (Hide empty variables on RITM and TASK record) and was able to successfully implement this for global tables. Howeve...
By default, the auto-generated meeting notes look like the following: (CAB Automation) - CHG00123456 - Approved - John Smith - 12:31:12 - US/Eastern We would like to change them to something like: (CAB Automation) - CHG0030216 - Assignment Group - Ri...
Hi Team, we have issue in workflow , unable to move from left to rightthe variable ( please reffer to the screenshot)
If the user has been added in BCC of the email notification, the email is sent regardless of disabled notifications. even if the notifications are disabled for that user? If it expected behavior in service now platform ?
We are seeing inconsistent behavior in the “Assigned to” field for SCTASK. - Some group members are not visible in the field- Group manager (without ITIL role) can be assigned- In some cases, users without ITIL role and not managers are also selectab...