How to allow ESS users to cancel Requests via Portal
What is the best method to allow ESS users to cancel Requests from the Service Portal?
Forum Posts
Service Bridge: Remote Choice Dependency Configuration Help Needed
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Resolved! How to deactivate the oob readonly dashboard on sow
Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks!
GlideImportSetLoader and GlideImportSetTransformer in ServiceNow
In complex ServiceNow implementations, bulk data loads from external sources are a common requirement — whether for configuration data, CMDB population, or integrations. Generally, we use UI buttons to load and transform the data into the ServiceNow ...
How to create break glass acoount and enforce mfa for break glass accounts
Hello Everyone,I want to create a break glass account and enforce mfa.i know from Yokohama release onwards mfa is enforced.as break glass accounts will login using local logins i want to enforce mfa for them.How i should achieve that also what all pr...
Interview Scenario – ServiceNow ITSM Integration
Problem StatementHR team maintains employee data in Excel / Google Spreadsheet.This data must be fetched every Monday and stored in a ServiceNow custom table for further processing. SolutionUse ServiceNow REST Message (Outbound Integration) with a...
Resolved! [PA AppSec] Daily Data Collection completed with error email
For the first time in the over 2 years we've been using ServiceNow, I got an email in my SNow admin email account with subject "[PA AppSec] Daily Data Collection completed with error". I found the PA job log and filtered for Level = error and got the...
Set the field values from url on a form
I have a UI Action which when clicked redirects to a new form and now I want to set the values from the url to the fields for that I have written the UI action script for redirect and setting the url and one client script for setting values from url ...
Delegates Requirements
Hello Everyone,I've been asked to make the delegates a bit flexible and allow the Change Management Group to be able to add new delegates.Basically, if the change managers want to add user X as delegate of user Y, they can do it.I have 2 options that...
Resolved! HyperLInk in field label
Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...
Resolved! Incident Line of Business Displays Backend Value When Created from Specific Catalog Item
Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...
Display Change Schedule to Service Operations Workspace
Hi everyone, Is there any way to add a Change Schedule to SOW? For example, to the left navigation bar, or to the landing page.Thank you in advance and best regards,Victoria
Can't able to view fields from list view
Hi Community, For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this . THANKS,Tulasi
How i can Add seugo ui font to the email notifications in servicenow?
Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?
SLA Reports Due Date Conditions
Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...
