Service Catalog Trigger does not work in Flow Designer

[Haruka Kubota1]

In my flow designer, I created a workflow where when a catalog item [sc_cat_item] is requested, an approver is assigned to RITM and a task [sc_task] is created.

But, Service Catalog Trigger does not work in Flow Designer.

When I checked Process Automation > Flow Administration > Today's Exections ,
there was no record of the history of the workflow running, so I guess the trigger is not running.

When I test the workflow in the flow designer, it works fine.

I'm having a very hard time getting the flow designer to work, so I hope someone can help me.

[Maik Skoddow]

Hi @Haruka Kubota ,

ServiceNow has to know which Flow you want to use for your catalog item. Therefore select the Flow as follows:

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Haruka Kubota1]

Hi @Maik Skoddow 

Thank you for getting back to me so quickly.

I'm working on that setup as well, but it's not working.

Is there any other reason you can think of?
I'd appreciate it if you could tell me.

Thanks,
Haruka Kubota

[Maik Skoddow]

Hi @Haruka Kubota ,

please provide more details concerning your setup and configurations.

Kind regards
Maik

[Haruka Kubota1]

@Maik Skoddow 

【catalog item】

【flow properties】

【flow designer】

Please let me know if there are any setting screens that are missing.

Thanks,

Haruka Kubota