Service Graph Connector for Microsoft Intune Out of the box functionality causing Performance Issue

Chandra18
Mega Sage

Hello Experts,

We have installed the Plugin (out of the box) Service Graph Connector for Microsoft Intune to integrate ServiceNow and Intune. Currently, "Scheduled Data Import Job" "SG-Intune Devices" is import the data into a staging table that extend from "import set row" table and by a transform map we are bring data into a custom table called "Intune Mobile devices".


The "Scheduled Data Import Job" "SG-Intune Devices" is running weekly on a Weekend basis. but it is taking lot of time to execute and an incident created by platform team. We have deactivated another "Scheduled Data Import Job" "SG-Intune software" and "SG-Intune computer".

  • We would like to know what's causing this delay in the script/running job and how we can optimize the script to avoid delays in the running jobs in the Production instance.
  • I have created a before - insert business rule to abort record creation if u_manageddeviceownertype=personal OR u_serialnumber=0  on staging table. But it is not working.
  • There is a data source and it is loaded by script. in this script a script include called and here is two enpoints defined, I have not an idea how can we change this endpoint/URL to fetch only u_manageddeviceownertype=company and u_serialnumber!=0 devices.

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7 REPLIES 7

/deviceManagement/managedDevices?$filter=(operatingSystem eq 'android' or operatingSystem eq 'iOS' or operatingSystem eq 'iPadOS') and managedDeviceOwnerType eq 'company' and userPrincipalName ne null and userPrincipalName ne ''

Hi @Kieran Anson ,

I have tried this also, not expected Result. it is retrieving/fetching blank userPrincipalName record.

Thank You!

Shivalika
Mega Sage

Hello @Chandra18 

 

I have configured this Service Graph Connector Intune integration - you can find this in Data streams , there you will find the NEXTLINK default value. I had modified it to include only linux devices. 

 

This will work. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

 

Regards,

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

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