Service Graph Connector for Microsoft Intune Out of the box functionality causing Performance Issue
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‎03-10-2025 09:17 AM
Hello Experts,
We have installed the Plugin (out of the box) Service Graph Connector for Microsoft Intune to integrate ServiceNow and Intune. Currently, "Scheduled Data Import Job" "SG-Intune Devices" is import the data into a staging table that extend from "import set row" table and by a transform map we are bring data into a custom table called "Intune Mobile devices".
The "Scheduled Data Import Job" "SG-Intune Devices" is running weekly on a Weekend basis. but it is taking lot of time to execute and an incident created by platform team. We have deactivated another "Scheduled Data Import Job" "SG-Intune software" and "SG-Intune computer".
- We would like to know what's causing this delay in the script/running job and how we can optimize the script to avoid delays in the running jobs in the Production instance.
- I have created a before - insert business rule to abort record creation if u_manageddeviceownertype=personal OR u_serialnumber=0 on staging table. But it is not working.
- There is a data source and it is loaded by script. in this script a script include called and here is two enpoints defined, I have not an idea how can we change this endpoint/URL to fetch only u_manageddeviceownertype=company and u_serialnumber!=0 devices.

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‎03-11-2025 08:59 AM
/deviceManagement/managedDevices?$filter=(operatingSystem eq 'android' or operatingSystem eq 'iOS' or operatingSystem eq 'iPadOS') and managedDeviceOwnerType eq 'company' and userPrincipalName ne null and userPrincipalName ne ''
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‎03-12-2025 12:17 AM - edited ‎03-12-2025 12:19 AM
Hi @Kieran Anson ,
I have tried this also, not expected Result. it is retrieving/fetching blank userPrincipalName record.
Thank You!
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‎03-10-2025 11:44 AM
Hello @Chandra18
I have configured this Service Graph Connector Intune integration - you can find this in Data streams , there you will find the NEXTLINK default value. I had modified it to include only linux devices.
This will work.
Kindly mark my answer as helpful and accept solution if it helped you in anyway,
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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