Service now attachments are not showing up in Manage Attachments section

[rajuvadnala]

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I'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident and they are appearing in activity section but not showing up in the Manage Attachments section. How do I resolve the issue?

[SanjivMeher]

Can you send a screenshot? Have you manually added a Manage attachment section?

[rajuvadnala]

I'm using Rest API explorer to attach files to incidents. But I do not see them in below Manage Attachments section.

I can only see them in activity

Rest API explorer that I'm using

[preetid]

Did you got to know why it was not visible in Manage attachment. Even I am facing the same issue. I have added the attachment through script before submit. The attachment is visible in the attachment icon in header part(i.e in dialog), but not visible in Manage attachment.

[DavidVD]

Hi,

Same issue here, attachments that come in via web services and even via e-mail do not show up on top of the form even though they have been correctly added in the sys_attachment table and are visible in the activity history.