Hi, I have configured a autoreply to send when the user replies to closed/resolved incident. I have followed these steps. Created a Inbound email action. And calling a event inside inbound email action then create notification to send the email to us...
Hi All, I ran a scheduled job, for problem task due date after 2 days. I have called the event in the notification. I have checked the event logs and emails it was sent. Problem task able to see in the emails. But my problem here is That email is n...
Hi, not sure if this is the right spot.We're trying to eliminate our VPN by implementing SSO authentication and MID server LDAP sync. Both work. However, we migrated a number of accounts that other services use to interact with Service Now from S...
Hello, I am trying to create a report that shows updated or closed tickets from last week, but I need the format to show Monday, Tuesday, Wednesay, Thursday, Friday on the bottom of the report graph. Please see attached. On the bottom it shows Same D...
In flow designer in the trigger point in advanced options we have run for interactive sessions and non interactive session. Can anyone explain me ?
how to create interceptor like in the picture on a custom table
I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be? Than...
Hi Community I need help for the below requirement I want to make the variables read-only on the RITM form. I wrote a UI policy on the RITM table please find it below This is working, but I have some variables for which the "Name" starts with "Edit_...
I have been asked to include the OU information for each device in service now. I have no issues with getting it into the tables if i could just find it.. we are using the OOB SCCM integration. As far as i can tell the OU is not on the v_GS_Comput...
Hello all,since days ago, my SN instances has been updated to Kingston.Now, when I try to resolve an incident, the following error appears:Error MessageData Policy Exception: Resolution code is mandatory, Close notes is mandatoryCan you help me?BR,So...
I am trying to generate a Sample SOAP and I am getting the error "Unable to load WSDL".I am not using any MID server.Please find the attached screen for reference.
Newyork version has new role - Business stakeholder . Does this role have read only access to incident management/problem management please guide me
How to prevent Admin users from adding additional comments on a closed incident from the portal. OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?
We can send emails from with an incident but there's no option to send from the incident task. Thanks,
Can anyone please help me with trigger type in flow designer. From where we have to select trigger type for my flow