Hi, I am in the process of creating 4 additional service catalogs, 1 for each department. We already have a service portal for IT. My idea is to have 1 portal, then a page for each catalog, IT, Finance, Accounting, etc. Is this the best design? Would...
getting Bad Request (400) when attempting to save a service in service builder. We just have SB not the full DPM.
When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory.
I have a field from which I am trying to push a value to target table but it is not working see screenshot.
Hi Experts, I am trying to create a entry in table which should take inputs from request i submitted. I have used trigger as service catalog and created below flow. Here record is not inserting. Please help me.
how to populate due date value in "Due date " field which would be 7 days after opened date (current date and time). time should also populate as per JST 17:30 in due date field . Please help . Thanks in advance.
Thank you for your help in advance! Problem: When a state is updated to "closed complete" or "closed incomplete" by the agent without saving it greys out (changes to read only). Agent has to refresh the entire page if he/she accidentally selects one ...
Hi all, In my catalog item i have 2 variables variable 1 - select matter: refers to u_matter table variable 2 - folder permission (type-list collector)- refers to user table i have a table(matter details) in my instance with following details My r...
Hello, We have experienced a strange issue this morning where the Default view on HR form has been modified and all the fields have been removed from the view. when I checked the Form Layout versions, don't see any recent changes. Tried checking th...
Currently using ISTANBULObjective: Create a second RITM under new REQ using script in Workflow. This RITM would then trigger it's corresponding workflow.Details: We have a Catalog Item (New Provider) that allows our organization to ask for a onbo...
Hi, I am unable to add the fields to the columns in the table and list view is showing empty. It was working fine, couple of days ago. but from yesterday i am facing the issue. i tried all the possibilities ,but didn't succeed. reference screenshot a...
Hi Everyone, Variables are not visible in portal for few catalog items, even I have checked below link but no use, please can anyone help. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749918 Thanks in advance.
Field - Ticket number should come as a hyperlink on notification. I tried with insert link it gives the display value with hyperlink but on clicking it comes as Record not found. I think the URL is not correct...How to make it refer to current recor...
I want to hide the save button from itil user and it is only visible to admin role. How to do that in service portal form?
Hi all, I'm little bit confused, like how to link the fields from 2 different tables. Ex: sys_user & cmn_location. In user table i can able to see city & country fields but the field names are populating as location for both. In this case I want to g...
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