Hi All, As per the OOB functionality, If the knowledge article is 'checked out' and the new version is published. If the users sends the knowledge feedback from Service portal to the knowledge article.. the notifications are getting triggered to user...
Hi All, As shown in screenshot, how can hide the options label on platform and in portal. I can create a custom label to replace the options, but if I hide the custom label all check boxes will be hidden. Thanks!
#itsmI need a pdf view of the RITM but through printer friendly version few variable fields are not visible in pdf. I need to find the source of the "printer friendly versions" script or a way to get those fields in pdf which are visible on RITM.Can ...
We have a peculiar issue of some RITMS's are in closed complete state but Active is still true. When the associated SCTAsk is closed using UI action Close Task and comment is added at the same time Requested Item is getting closed but Active is stil...
how to save the form using ui action in client script,i have one button when i click that button how the form is save?
Hi, Below is a Ui action where INC when promoted to Major Inc, vendor filed should auto-populate. it is working fine except the else part has some issue when Manulife Internal is already present in the vendor filed it should not add it twice. Can so...
Hi all, thanks in advance for any suggestion. We have a Order Guide request that has Variable Sets called [Request Information], and this Variable Sets is being shared with other catalog items within the Order Guide or individual item requests. ...
Hi, I need my transform map to check if a column contains the string 'First Name' and if It is a yes, change first_name field to true. My script is not working. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (s...
Need to set value of choice list field which is present on change task when change request is change . when change move from one state to another .set choice field value in change task . Example: if change task has choice field "abc" with value as 1,...
What are the advantages and disadvantages of using ATF? I would like to know how to use ATF effectively.
Is it possible to create a Standard change through the REST API? If so can you post an example or point to a reference?
I used gs.getUser.getCompanyID() to get the sys_id of a company. For some reason, the same value is output even if I change the Company field in the user record. Why is this? Please help.
Hi All, Currently the VIP flag only shows when the VIP is in the “Caller” field, but often raised on behalf of a VIP, so needs to show as a flag on both “Caller” and “On Behalf Of”. I have checked client script Highlight VIP caller and created simi...
Hi All, After the manager approval bypassed in the same way group approval activity also getting by passed. It should wait for the group approval. but it is getting bypassed without approving of group members. below is the screenshot. Thank you, sa...
Hi, i am trying to build a change client script in a requested item to validate if the data in a specific field exist in field table. in another word if the field A in the table = field B in the form. check if field C in the same table record conta...