Service now attachments are not showing up in Manage Attachments section

[rajuvadnala]

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I'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident and they are appearing in activity section but not showing up in the Manage Attachments section. How do I resolve the issue?

[Kajal Goti]

@Vijaya Kolli  Can you please mark this reply as correct so thread will be closed and in future other user can refer thread for the same query

If my answer solve your query please mark appropriate response as correct so that the thread will appear as resolved for other users who may have a similar query in the future.

[Anish8]

Hello Kajal, I am also facing similar issue, my attachments are getting attached but not showing when I click on manage attachment, though it is visible in the activity section. I checked the attachment table and there is no prefix added in table name record, am I missing something here?

[Kajal Goti]

Hi Anish,

Can you please share the code and where you write this code like in BR ....

If my answer solve your query please mark appropriate response as correct so that the thread will appear as resolved for other users who may have a similar query in the future.

[Prabneet Kaur]

Hi Kajal,

I'm also facing the same issue. I dont see a prefix in table name and I'm able to see the attachment in Activity but unable to view it under Manage Attachments. I'm ussing the OOTB Attachment API Post method.

Any suggestions would be helpful.

Thanks,