Service-Now Jira Rest Integration

garyopela · ‎03-27-2014

Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.

ServiceNow integration to JIRA through REST API's-John James Andersen

I was wondering if anyone had any tips on this. I set this up and for some reason my service-now instance isn't able to communicate with the Jira instance. I can see in my logs whenever SN tries to send the data to jira to open a bug, I get the following returned: "Jira issue created: undefined"

Do I need to set up anything on the Jira side?

I have verified the "Jira base instance URL", the "Jira Project Key", as well as the "Custom ID for Service Now". Also I am having to use a mid-server, and I have verified it is up and running.

Any help would be greatly appreciated, as I have a lot more work to do on expanding this integration beyond just incident, but first I just have to get incident working.

Thanks!

pavel_muller · ‎03-28-2014

I've done a large JIRA integration based on the Andersen's code too. But I improved quite a lot there including the webhooks (used for updates from JIRA to SNC).

To debug your problems, the best way is to watch the ECC queue responses. There you can see the full JIRA response including the error messages and JSON. The Andersen's code is not very robust in terms of error handling. You will have to improve it before going into production.

View solution in original post

jatinder1 · ‎07-05-2018

Hi Guys,

Please suggest -

How can we define more than one Project key in JIRA integration for many projects keys.

Thanks,

Jatinder

Aayushi1 · ‎10-08-2018

Hi All,

AmsOne provide best Solutions for your integrations and data replication needs. Integrate ServiceNow with Jira or technology in Real Time/batch mode, Bi-Directional/Uni Directional.

For more information please visit www.amsoneintegrations.com

Email hello@amsoneintegrations.com

Thanks

addi987 · ‎10-08-2018

Thank you for the information.

jatinder1 · ‎10-30-2018

Hi All,

I have a requirement where I need to map a field in 'JIRA' to Service now field.

As soon as , the issue is assigned to a 'Sprint', it should reflect the same to Service now custom field.

Any help is grateful.

Thanks,

Jatinder kaur

Archita · ‎06-24-2019

JIRA can be connected to ServiceNow using a lot of tools like Automate.io

This integration makes it easy to do:

Add a Record in ServiceNow on a New Issue in Jira
Add a Record in ServiceNow on a New Sprint in Jira
Add Issue in Jira on a New Record in ServiceNow
Add Issue in Jira on a Record Updated in ServiceNow

Can check out all the workflows here - https://automate.io/integration/jira/servicenow

It'll help you do pretty much every sync between JIRA and ServiceNow. Hope this helps!

Cheers!