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‎07-19-2022 11:51 PM
As catalog editor, a rich text variable of a catalog item specifiy a link to a location queue for appointment,
When my catalog item and his associate variable set is clone over different instances (PROD > REC, PROD > DEV ...),
I want this link to be operationnal on those different instances without any manuel actions.
I'm looking for the way to specify a dynamic lync that mention the active instance :
Exemple (xxx is our session name, change for the exemple) :
<p style="text-align: center;"><a href="https://xxxREC.service-now.com/xxx?id=sc_cat_item&sys_id=5481821edb7ad890108b0a9bd39619cd&sysparm_category=103756751b8ae010fbd5eced7b4bcb96&sysparm_reason=Installation_Firewall" target="_blank" rel="noopener noreferrer nofollow">1er rendez-vous : Installation FireWall</a></p>
Today, for each clone made, we need to change the link to specify the right environement.
Thanks for your help.
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‎07-19-2022 11:55 PM
Hello
replace it with below .No need to give the instance URL just give it from slash and it will take the instance name dynamically
<p style="text-align: center;"><a href="/xxx?id=sc_cat_item&sys_id=5481821edb7ad890108b0a9bd39619cd&sysparm_category=103756751b8ae010fbd5eced7b4bcb96&sysparm_reason=Installation_Firewall" target="_blank" rel="noopener noreferrer nofollow">1er rendez-vous : Installation FireWall</a></p>
Please mark my answer correct if it helps you
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‎07-19-2022 11:55 PM
Hello
replace it with below .No need to give the instance URL just give it from slash and it will take the instance name dynamically
<p style="text-align: center;"><a href="/xxx?id=sc_cat_item&sys_id=5481821edb7ad890108b0a9bd39619cd&sysparm_category=103756751b8ae010fbd5eced7b4bcb96&sysparm_reason=Installation_Firewall" target="_blank" rel="noopener noreferrer nofollow">1er rendez-vous : Installation FireWall</a></p>
Please mark my answer correct if it helps you
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‎07-20-2022 12:07 AM
Thanks Mohith, I've tested it and it's functional, GREAT !