Service-Now Jira Rest Integration

[garyopela]

Much thanks to John Andersen, as always, for his stellar work on the Service-Now platform with regards to integrations.

ServiceNow integration to JIRA through REST API's-John James Andersen

I was wondering if anyone had any tips on this. I set this up and for some reason my service-now instance isn't able to communicate with the Jira instance. I can see in my logs whenever SN tries to send the data to jira to open a bug, I get the following returned: "Jira issue created: undefined"

Do I need to set up anything on the Jira side?

I have verified the "Jira base instance URL", the "Jira Project Key", as well as the "Custom ID for Service Now". Also I am having to use a mid-server, and I have verified it is up and running.

Any help would be greatly appreciated, as I have a lot more work to do on expanding this integration beyond just incident, but first I just have to get incident working.

Thanks!

[Brad Collins]

Hi,

We're working with ZigiWave for quite some time now and their platform does support this integration. In addition, their consultants did an amazing job with the implementation and any further support, which we needed. I would suggest to give them a call. You could have a demo and request a trial, after.

Regards,
Kamen

[GTSNOW]

Watch this- https://youtu.be/vv_oHjywUxg

[Eric Smith]

never used john andersen's method. however, i definitely will. we use an additional tool for this integration. it's called zigiops. why we used it? our use case included more than incidents and the tool offered us the chance to transfer more data. 

[ServiceNerd]