Service Now upgrade

[Sajal Chatterje]

Hello Community,

After upgrade , While reviewing the skipped changes happned during upgrade.If we accidently select a wrong resolution say "reviewed and merged" instead of selecting "Reviewed".Is it going to impact anything????Like any server side scripts getting processed based on selection of resolution??Please help here ?

Thanks,

Sajal

[Sumanth16]

Hi @Sajal Chatterje ,

1. Base System shows the servicenow out of box configurations/scripts based on the current release whereas the customized show what is the existing in your current environment. If there is a difference between the base and customized it means that   you have altered in the out of box configuration.

2.When you compare the base and customize configuration and based on your comarison analysis you update the customized configuration/script then the save merge button will update the updated customized configuration/script in your current setup.

3. When you click on the revert to base system then your customized configuration will be overridden by the base configuration. you current existing code will be now as OOB code. Be careful while doing this.

4.If the base system script is empty and the customized section is showing with some script then it means that your developer has update the code based on the requirement. Please review the customized code .Check what that code is doing and fulfilling which requirement. Then decide whether you should rever to base system or not. The main idea is your existing system behavior should not break

5.No revert to base system doe not means that it will revert to old version. It means that you are reverting your code to the OOB version of servicenow configuration based on your current version of servicenow instance new release.

Note: If possible remove the skipped review file update from your update set and don't promote to other instances. Go to versions of that skipped file and revert back to previous version before upgrade.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Dr Atul G- LNG]

Hi @Sajal Chatterje 

You will come to know, when you use the application and if you find any changes in expected behaviour. It may or may not impact , until unless you test your application fully.