Service Offering SLA with Service Commitment not Triggering in TASK SLA

[Saranya Babu1]

Hello Team,

We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached.

We already gone the below KB article. 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951.

I have configured the SLA definition,Service commitment and Service offering.But its  not creating the Task SLA.Its very critical some one please help on this

[Kieran Anson]

From your screenshots, your SLA definition requires a P3 but your case record is set to a P4. 

[Saranya Babu1 · Accepted solution]

Hi,

My mistake I want to change this property and issue got resolved.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951

Thanks

Saranya

[ivettemarti]

Hi,
Could you share the details of the solution with me? I’m going through the same problem as you and I haven’t been able to find a solution. I would really appreciate it.

[Saranya Babu1]

https://yourinstance.service-now.com/sys_properties_list.do?sysparm_query=nameSTARTSWITHcom.snc.serv...

update the system property with service offering or configuration item field