Service Operations Workspace Export UI Action on Alert List

[Michael Baker]

On Agent Workspace Alert list there is a list UI Action 'Export' that does not appear on Service Operations Workspace. When looking at sys_declarative_action_assignment I see the following on em_alert but I do not see the UI action visible in Service Operations Workspace. I've also tried to locate the correct one that is present in Agent Workspace but could not locate it. Any suggestions on how to get the export button to show on SOW?

Agent workspace list actions

SOW list actions

[Kalyani Jangam1]

Hi,

Generally In UI context menu=>Export button applicable for export action in workspace. If it is not visible and you manually create then try on UI builder for particular form. In UI builder it will easy to understand.

[Michael Baker]

Hi Kalyani,

We discovered the the OOB Export UI for SOW had a condition for 'table != em_alert' for some strange reason. We did end up creating our own that worked. 

Thank you. 

[Michael Baker · Accepted solution]

Determined the Issue

The OOB Export UI for SOW had a condition set for 'table != em_alert' which seems strange but that is indeed why it was not showing on the em_alert table. Removed that condition, insert and stay, and now it appears.