ServiceNow Developer

[Navya Madala]

Which mechanism is used to set the number of days after which resoleved incidents are automatically closed?
Business rules
script includes
system properties
global properties

[Vishwa Pandya19]

Hey Navya,

The answer is System Properties.

The property name is glide.ui.autoclose.time

If  my answer has helped you in any way please mark it correct or helpful.

[Runjay Patel]

Hi @Navya Madala ,

There is one OOB BR "incident autoclose" which will close the incident after mentioned the days in property glide.ui.autoclose.time.

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Runjay Patel - ServiceNow Solution Architect
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[Community Alums]

Hi @Navya Madala 

Ans:System Properties: verify with navigation: All - Incident - Administractio - Incident property.

Its listed as glide.ui.autoclose.time in sys_properties Table.

[Runjay Patel]

Ans: System Property

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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