Servicenow Integration error 403

[Antonio42]

I need a big help on this integration since the log is not enough to troubleshooting. How do I collect detailed log or maybe do steps to make sure what's the part of integration is getting any trouble. I have done the same steps in the Postman and everything is working good, Servicenow requires different mechanism?

[AkshatRastogi]

After going through the doc again, I realized I missed the certificate details. You could use Keytool to add cert and key in a keystore using following command:

pkcs12 -export -out cert.pkcs12 -in cert.pem -inkey certkey.pem

 Output will be cert.pkcs12, load this into certificate record and select type as pkcs12 like this: 

After this follow the steps I told you before. This should work.

[Antonio42]

file generated successfully and imported on Servicenow as a keystore, but yet getting not authorized.

[AkshatRastogi]

Strange! ok so is it possible to include Ansible support team for this issue? Just to double check the steps because I think it has to do with the certificate and they havent mentioned anything about passing the certificate information. Also you can join slack community and throw this question there as well - https://sndevs.slack.com

[Santosh_Ksagar]

Hi Antonio,

Please find below community answers for your question:-

https://community.servicenow.com/community?id=community_question&sys_id=0585f9a7dbd91c905129a851ca96...

https://community.servicenow.com/community?id=community_question&sys_id=9acc4329db9cdbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0720934

https://community.servicenow.com/community?id=community_question&sys_id=cf52d761db101fc01dcaf3231f96...

Thanks
Santosh

[Antonio42]

Santosh,

Thanks a lot for your reply, I already have looked all of them, as I have mentioned in my last post, I am following the Ansible documentation and from Postman it is ok. Do you know if in Servicenow has a particular configuration, maybe an incorrectly certificate is occurring this error.