ServiceNow License Counts

[robertsteele]

We are using the Fuji release and attempting to get a license count of the different user roles in Service Now.   Does anyone know how I can get this information?

[lttruong]

Hi Jeff,

Thanks for this!

Just one concern, some of our users have multiple duplicate roles, does this script still work?

[Jeff Schodde]

I think it should work because it looks for the occurrence of specific roles. Here's the logic at the time I wrote the script:

• If the user has no roles, then they are a 'requester'.
• If the user has only ONE role and it's 'approver_user', then they are an 'approver'.
• If the user has multiple roles and one of them is 'admin', then they are an 'administrator'.
• If the user has more than one role and did not have the 'admin' role, then they are a 'fulfiller'.
• If none of the previous conditions were met, then consider the user as 'other'.

Keep in mind this script is merely a means of getting a general idea of the type of users you have. You can tailor it as needed to suit your needs.

Jeff

[lttruong]

Thanks Jeff. We definitely did modified this to fit our needs. Works like a charm and saves a lot of time!

[robertsteele]

This was very helpful, worked like a charm...thank you.

[Deepak Ingale1]

where can i see license report of my current instance

You can check this post as well