ServiceNow

HARSHA GOWDA R
Tera Contributor

‎01-22-2024 08:40 PM

Can anyone help me with this question with detailed explanation?
What role can create major incidents directly?
1. ITIL
2. MAJOR INCIDENT MANAGER
3. INCIDENT MANAGER
4. ITIL ADMIN

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4 REPLIES 4

PrashantLearnIT
Giga Sage

‎01-22-2024 08:54 PM

2. MAJOR INCIDENT MANAGER is the answer.

 

 

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AndersBGS
Tera Patron
Tera Patron

‎01-22-2024 11:27 PM

Hi @HARSHA GOWDA R ,

 

According to product documentation located here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/... the right answer is number 2 - the Major Incident Manager. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

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Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2024 12:25 AM

Answer is 2 - MIM Role @HARSHA GOWDA R 

LearnNGrowAtul_0-1705998303275.png

 

 

Rest you can refer link shared by @AndersBGS @Harish Bainsla 

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