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‎01-22-2024 08:40 PM
Can anyone help me with this question with detailed explanation?
What role can create major incidents directly?
1. ITIL
2. MAJOR INCIDENT MANAGER
3. INCIDENT MANAGER
4. ITIL ADMIN
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‎01-22-2024 08:54 PM
2. MAJOR INCIDENT MANAGER is the answer.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
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‎01-22-2024 11:27 PM
Hi @HARSHA GOWDA R ,
According to product documentation located here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/... the right answer is number 2 - the Major Incident Manager.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎01-22-2024 11:31 PM
Hi please go through below link for better understanding
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‎01-23-2024 12:25 AM
Answer is 2 - MIM Role @HARSHA GOWDA R
Rest you can refer link shared by @AndersBGS @Harish Bainsla
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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