ServiceNow

HARSHA GOWDA R
Tera Contributor

Can anyone help me with this question with detailed explanation?
What role can create major incidents directly?

1. ITIL
2. MAJOR INCIDENT MANAGER
3. INCIDENT MANAGER
4. ITIL ADMIN

4 REPLIES 4

PrashantLearnIT
Giga Sage

2. MAJOR INCIDENT MANAGER is the answer.

 

 

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AndersBGS
Tera Patron
Tera Patron

Hi @HARSHA GOWDA R ,

 

According to product documentation located here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/... the right answer is number 2 - the Major Incident Manager. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Dr Atul G- LNG
Tera Patron
Tera Patron

Answer is 2 - MIM Role @HARSHA GOWDA R 

LearnNGrowAtul_0-1705998303275.png

 

 

Rest you can refer link shared by @AndersBGS @Harish Bainsla 

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Dr. Atul G. - Learn N Grow Together
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