Set Assignment group field on Catalog item RITM

[AP30]

Hello All,

I am trying to make the "assignment_group" and "assigned_to" fields visible on a specific Catalog Item RITM. These fields are not available by default on sc_req_item table but only on specific catalog item RITM. How can i achieve this?I tried using a UI Policy but nothing changed. I checked the dictionary entry override on sc_req_item table and I am not sure how to set the attributes to fit my requirement. Below is a screenshot. Please advise on how i can get both assignment group and assigned to fields to show for this specific catalog item RITM.

Thank you for your help.

[Hemant Ch]

How can we Acheive View Rules for This ?

[Kieran Anson]

Hi Hemant,

Open the sc_req_item form in form designer and create a new view.

Give it a reasonable name and save it, add the additional fields (assignment group and assigned to) and save again.

Navigate to view rules to create a new rule

Create a view rule:

1. Set the table to sc_req_item
2. Set the condition, i.e item is "item name"
3. Set the view to the name of the view you just created.

Now when ever the condition is met, the user is forced to see a particular view and can't change out of it.

[MrMuhammad]

Hi,

When you say to set the Assignment group and assigned to on specific RITM, How are you identifying or what is your condition to show or hide assignment group and assigned to? 

Thanks & Regards,

Sharjeel

[AP30]

I want to make the two fields (assignment group and assigned to) visible on the form only when catalog item is a certain one.