I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
Hi Folks, I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should allow to select the dates after 3 days from today's date but shouldn't allow to select the past dates.****Urgency as E...
Hi All, There is a catalog item where once the request is submitted and waiting for approval. there are two check boxes on RITM form where any one should be selected before approving. here is the script Here the issue is it is working for only one ch...
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
After the Utah upgrade I noticed the some of our email templates' background has changed to a ServiceNow background. (See attached)How can I return them to the of format?
I have requirement to create report on incident table and add the fields such as Number, opened date, Short Description, Caller, Priority, Assignment group, state, assigned to, closed, tags, Configuration item, SLA, resolved by, Resolved date, Resolu...
Hello all, I have received above indicated issue from an user. He was trying to create a new Incident on Service Operations Workspace but Affected User field is missing. I could not find It on form layout section as well. Could you please help me t...
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."...
Hi Everyone,I have a slight similar to this case, but in my case I'm using Service Now API through Power Automate (as connector) and i just want to query the incident tickets being handled within the last 24 hours.https://www.servicenow.com/community...
