Hi, when the agent in the agent workspace accept the chat queue from the inbox, the active chat window is prompted for few seconds and then it disappears. How can we fix this issue? Regards, Afsar
Updated the password on user profile, but still username or password incorrect error showing during login. ADFS is enabled and facing issue with setting password for AD account created on ServiceNow. AD password and password set on ServiceNow both s...
we have a requirement to hide ui action button form one table in some conditions when state is InProgress andthe logged in user is same as approver or coordinator (approver and coordinator are two fields in the record)or logged in user is having adm...
bhgetestmail788 - grattach.sys_id*****wdwdwdwdwdwdwdwdwdJavascript compiler exception: String object would exceed maximum permitted size of 33554432 in: var tablesysid = "axyzwwwwswswsw"; var grattach= new GlideRecord('sys_attachment'); grattach...
Hello everyone,I have a small doubt.we need an report on notification(sysevent_email_action) table to show all the notifications which are created in 2022.When I try to select the table name from data in report, the table name is not visible.Can we c...
Hi, What's the difference between Content Item and Maintain Item? Are they related to each other?
Hi All,1] We have Simple List widget which shows incident records on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for th...
Hi All,1] We have Approvals widget on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.(Some other widgets are visible for this user e.g. Announcement, Top ...
Hello, On the contract form have 3 fields. Contract end date should be calculated based on Contract start date + duration months. I created a client script and a script include but somehow I always get "null". I work in scope, but both client script ...
How to add 14 days to one of the date field from when it was created in scoped app. var gd = new GlideDateTime();gd.addDaysLocalTime(14);gd.setDateNumericValue(gd.getNumericValue()); Its adding 14 days but when the record created after 8 PM time . it...
We are using Knowledge Submissions workflow to build our knowledge base. When an INC is closed, the agent checks the Knowledge box on the Resolution section and a Submission is then created when the INC closes. We have a number of agents granted the...
Hi all,we need to add the filter condition in database view to filter out the empty value from model field.we created database view using the several table we added the condition in software discovery model table when model field is not empty but it ...
Hi All, I want to fetch the list of "available for" from the service catalog table. Whenever "Available for" is not empty, then the default user (test_user) need to be added in the "available for".For Example, X user is added into the "Available for...
HI all, We need to setup a integration between prod instance to sub prods instance for the sys_user and group membership tablesEx: if new user is created or updated in prod instance it should be created or updated in sub prods instances as well wi...
Hi extract first name and last name from the given text to glide from sys_user tablethe text I got is (last_name,first_name) Zach, Maria.how can I extract these two and glide from sys_user table based on both first name and last name?can I use this ...
