Set close notes and close codes as mandatory while closing/resolving the incident in client script

[sivaiah]

Set close notes and close codes as mandatory while closing/resolving the incident in client script

[Ankur Bawiskar]

Hi,

already happening OOB on incident table via Data Policy

what is required then?

Regards
Ankur

[Ankur Bawiskar]

@sivaiah 

Hope you are doing good.

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If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Community Alums]

Hi @sivaiah ,

Close codes and close notes are set as mandatory in closed and resolved state by default in OOB instances.

other ways are either you can create an UI policy with condition State is Resolved and add UI Policy Actions that make Close codes and Close Notes Mandatory.

Or you can also write an OnChange client script on the state field :

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
if(state == '6')
	{
		g_form.setMandatory('close_code',true);
		g_form.setMandatory('close_notes',true);
	} 
	else
		{
			g_form.setMandatory('close_code',false);
			g_form.setMandatory('close_notes',false);
		}
}

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ankur Bawiskar]

Since there is already OOB Data policy which works as UI policy on form as well; so there won't be any need to create client script.

Regards
Ankur