Resolved! Do we know if an incident is created based on a template
Hello, How can i know if an incident was created based on a template and whitch template was used ? Thanks, regards
Forum Posts
Coalesce in transform but update multiple records
Hi Community, I have a data source that includes all of the 'titles' of the software installation table records. I need to use that datasource to flag \software installations. Target table is cmdb_sam_sw_install I have the transform script and map so...
Resolved! how to find non admin user in service now
How to find non admin user in servicenow, he must have permissions to raise Ritm
How to restrict a form to be submitted with the client script along with GlideAjax?
I found few other thread about similar issue and answered, but not exactly what I am looking at. I want to know how to prevent to submit/to order a form (catalog item) using the Catalog Client Script. I tested 'return false;' on onSubmit event on the...
How to import category/subcategory combinations into sys_choice table.
I have 200 category subcategory combinations for the incident table. These need to be added in 7 languages...so 1400 entries! So I do not want to do this manually. When I try and import (insert) the excel sheet with the following columns:Table; Elem...
Resolved! Set "portal login page" as default instead of instance login page
Hi all. Guys its very critical , I got one requirement today login page for all users should be the portal landing page only. This is my instance url https://strnewdevtemp.service-now.com whenever user hits this url they should be redirected to ser...
Help! M2M Relationship Removal
I've been looking and I can't find any information on how to remove a Many to Many relationship table as created by the sys_m2m table.I created M2M relationships from a table to Change Request then realized I could have used Task which would allow me...
Resolved! Custom table - variable formatter - changes not saved
Attempting a new thread for this question. We needed to extend the sc_req_item table, which is done and most everything is working as needed. However, we're having issues with the variables not saving changes. The formatter is set up properly and sho...
Resolved! How do I retrieve results for survey based on assignment group?
Good Morning, I am trying to create a report that will give me survey results for an assignment group also down to user level. I am not sure how to view this information. I am currently using the Metric table but it only shows assigned to for the s...
What do the Incident Manager and Incident Admin roles do?
I notice that OOB the incident_manager and incident_admin roles are provided. What do these roles do that the normal ITIL role does not do? I notice that incident_admin has access to reports while the incident_manager has access to Incident Properti...
User Criteria Script Server Side or Client Side?
A question has come up that I had never thought about before. I have some assumptions but want to know for sure. If you use a script for user criteria is that evaluated Server Side or Client Side?
How to check if changing Group names with our breaking anything
I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thin...
CMDB: Consider Script in Transform Map while using "Identification and Reconciliation framework"
HiI added the code from https://developer.servicenow.com/app.do#!/api_doc?v=geneva&id=r_CMDBTransformUtil-CMDBTransformUtil to a "onBefore" Transform Map Script.It workes very well, but unfortunately it ignores the Transform Map Script itself (the ...
Resolved! Making Business Service Inactive
Hi Guys, We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...
Only the user who is part of the assignment group should be selected in the assigned to field.
Hi All, I'm trying to create a new Incident , when i select the assignment group field the selection of assigned to field will be restricted to select the person who belongs to the assignment group. Also, when the user select the assigned to field fi...
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