I have custom table which stores 4 variable (var1, var2, var3, var4). var2 depends on var1, var3 depends on var1 and var2, var4 depends on var1 var2 and var3. var4 stores different URLs. Requirement: on click of URL respective page should be open in ...
Hello! I am looking to create an Incident template that already contains a checklist template. We are planning to schedule this incident template to be created once a day, and we are looking to have this checklist already in the incident when created...
Hello All, What is the difference between events, alerts, incidents and problems in ServiceNow world? What is the relationship between an alert and an incident? Is an incident synonymous with a ticket in ServiceNow? How do I create an alert/event in ...
Hello, We have a requirement for automatically updating the incident and sc_task 'On Hold Reason' to 'Awaiting Change' based on selecting Yes or No pop up message. The scenario is as follows: If an incident or sc_task is related with a Change Request...
Hi, I have a requirement to set auto-populate CAB date based on Planned Start date. CAB meeting occurs usually every week Wednesday 2 p.m. I am writing a business rule for this and using GlideDateTime functions in the code. I am using getDayofWeekLoc...
Hi, Could you let me know what's the difference between [requested_for] field and [opened_by] field in [sc_request] table? At first glance it seemed the same meaning, so I asked a question. Regard, bunai
Greetings Now gurus! I need an assistance with SLA targets. As one of our clients has specified SLA targets considering Response time and Resolution time, they also have specific targets for Recovery time and this should be also a choice when defini...
Does anyone have a suggestion on how to best track and notify stakeholders when certs are about to expire?
Hi guys quick question hoping someone can help me with.Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.If so is there any pitfalls I should be aware off?Thanks
Hello, I ran into an issue while trying to set the due date on an incident form using a business rule. The workflow: automatically create a new incident whenever an incident with the short description "test" is created (done)pre-fill fields on the ...
Hi, How to create RITM in ServiceNow. Regards,
In ServiceNow London Version, the Asset & CMDB module is interlinked and if we integrate SCCM. SCCM will create a entry first in CMDB_CI table in Deployed Production status and subsequently the corresponding Asset entry will also be created. However,...
Hi, Need to track Catalog Task duration and business duration but this information is not currently being recorded at the task level and resides at the RITM level. Please assist as to what needs to be done to take this forward. Thank You,Priya
It seems anywhere we have a reference field that refers back to the sc_req_item table the reference field is not showing the RITM number as expected. I have confirmed that Number is set to Display=true, but we still cannot see the actual RITM #s Exa...
Does anyone know away to convert a Schedule Date/Time field to GlideDateTime? I'm trying to make it so that when a user adds a user_calendar_event record it sends them an Outlook Appointment but the time isn't caring over right. I did create an Imp...
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