Hi everyone,I have a few questions on licensing that I was hoping someone here could shed some light on.1) Licenses are only tracked on prod, correct? Sn doesn't care about the lower environments?2) Do INACTIVE user accounts who have a role attached ...
We are trying to create reports/metrics around recurring Incidents. What do other companies consider a "recurring incident" to be? How do companies measure recurring Incidents, and do you consider it a metric used in problem management or inciden...
Hi all,I have an issue with choice lists I'm hoping someone can assist with.I am building some forms for the provisioning of User Access for various systems. Due to the data involved, I need to building some custom tables and create a few different m...
There is a spelling mistake in the name of the form. How to correct that?Regards,Arpit Taneja
We are looking for an avenue to track non-incident items and would like to see how other organizations are tracking these types of items. Some may come from the business as something they would like us to do, and some may be internal work that we ...
Greetings!I would like to give team members the ability to administration ( create/edit ) groups. Per the documentation the role user_admin will enable a user to do this:http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0However, the...
I have a catalog item that requires multiple levels of approvals: Manager, Director, General Manager, VP. I have the workflow for this working correctly. Now, when the approval notifications get sent out at each stage of approval, I need the approval...
Hi All,I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when ...
I currently have a batch of hardware assets that do not have related CIs, due to the fact that the Model they are assigned to was built improperly and has a bad Model Category. If I simply go into the model and fix the Model Category, it will only im...
Hi, can someone pls tell me the use of "Follow up Date" in Incident form?
I was trying to modify the UI Page 'com.glideapp.servicecatalog_checkout_view'. I am trying to add 'state' field which changes based on the 'stage' field from Workflow on the ticket. I am able to retrieve the value coming from the 'stage' field. But ...
Hi,Is there a REST API to get auth token for basic authentication and reuse that token for subsequent request? Is this kind of design supported in Servicenow REST API?
We are looking for adding CSS (Adding a arrow shapes to showcase the state) in the Email we designed. We had used mail scripts and script include which are called from Email Notification.(Email notification calls mail script, Mail script calls the fu...
I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article...
Hi All, I am experiencing a strange error. When i sent an email from xyz@deploy.zip.net i am getting an error "Sender 'xyz@deploy.zip.net' is not trusted, bypassing script"but i have already added this domain "deploy.zip.net" to...