Hello All, I have a requirement to modify the text (underlined) in the work notes and Additional comments fields to help users understand how these fields work. Has anyone successfully done this? Please guide me in making the changes. Thank you for...
Hi All, We have a few email addresses, e.g., help@mycompany.com that will be used to create Incidents. If a message is received from an email address matching a user an incident is created and in some cases routed to the proper support team. Please s...
Dear Community, we have a customer request that the SLA should start with the Service Desk Call, if the call generates an Incident. Same issue, when we use Agent Workspace and it is an incoming "Interaction". But it should work both ways, either wit...
How to check if a user is a manager considering user table has large number of records.
We have a PRIMARY CI field in SNOW Incident , problem and change type records. What exactly it means? At what level it is supposed to be set? If we wanted to change the Primary CI and replace with another Primary CI, what is the impact?
Good morning, I am trying to add 7 new catalog items under a category and for some reason I cannot "Omit price in cart" on any of the items. I check the box, click Save, click Update etc, and the box is becomes deselected. We are running Madrid. ...
Hi all, How to update Live_profile photo field with sys_user's avatar/photo?My requirement is to update the photo field of live_profile table using the sys_user's photo/avatar.I tried using the background script : var user= new GlideRecord('sys_user'...
I'm an intern in a company and we grouped into different teams and we're asked to name our team. In this wanted to name our group which is related to itsm servicenow and sounds cool.
I'm looking for a way to have a 'mailto' link with embedded subject (such as <a href="mailto:test@example.com?subject="Test">Click Here</a>) to display within a Catalog Item's Description section. The dialog box for inserting a link doesn't seem to a...
Hi, I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!). Basically - I want to take all the tex...
Hi all,I am struggling with the syntax template.print(). I want to display buttons in an email notification.I am using html code in email notification script and using that html code within the template.print() syntax.My HTML code is working fine but...
Can any one tell about the single line text and multiline text in service catalog and difference between among them.
hi all, SCCM and ServiceNow Discovery are updating serial numbers for workstations and for some CI's SCCM enters bios serial number while Discovery enters baseboard serial number as the default. To handle this, I tried to create reconciliation rules ...
we've seen that multiple Catalogs can be set up as a way of segregating different types of request, so you can have one for IT procurement, one for Facilities, etc. This is all fine and seems to work great, apart from one thing. Is it possible that...
Is there a way to copy on-call schedules from one instance to another? We would like a procedure to do this.
