Our Incident Tasks have two button (UI Actions) that are designed to change the state to Closed Complete or Closed Skipped. When one of these buttons is clicked, we are looking to set the close_notes field on The Incident Task as Mandatory to ensure something is entered in the field.
I have created a UI Policy that sets the field as mandatory when the State is Closed Complete or Closed Skipped. With this UI policy active, the Close button changes the state to Closed Complete and sets the field to mandatory. What need to happen is the the field is to become mandatory without changing the State. In addition, if I select the Closed Complete option from the field drop-down, the field becomes mandatory (as I would expect).
In short, the UI Action is not enforcing the mandatory field to be populate prior to changing the state. Below is a copy of that UI Action followed by the UI Policy.
I'm not sure what I am missing. Ideas/Suggestions?
Hello Kevin
Can we try something like this
Script:
function runClientCode(){
if(g_form.getValue('work_notes') == ''){
g_form.addErrorMessage("This state cannont be changed with empty worknotes");
return false;
}
gsftSubmit(null, g_form.getFormElement(), 'closed_complete'); //MUST call the 'Action name' set in this UI Action
}
if(typeof window == 'undefined'){
serverQualify();
}
function serverQualify(){
current.state = 3;
//Create the html contents of the information message
current.update();
action.setRedirectURL(current);
}
Hello Kevin
Can we try something like this
Script:
function runClientCode(){
if(g_form.getValue('work_notes') == ''){
g_form.addErrorMessage("This state cannont be changed with empty worknotes");
return false;
}
gsftSubmit(null, g_form.getFormElement(), 'closed_complete'); //MUST call the 'Action name' set in this UI Action
}
if(typeof window == 'undefined'){
serverQualify();
}
function serverQualify(){
current.state = 3;
//Create the html contents of the information message
current.update();
action.setRedirectURL(current);
}
Thank you, Prateek! Your suggestion worked great! Here is a screenshot of the UI Action for others to reference:
