Set Impact and Urgency using data lookup

Eric K3
Kilo Guru

We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on the incident table. I know they are inherited from the Task table, but if I set the dictionary to point to the Impact and Urgency fields on the Task table, the data lookup rule does not work, i.e. the Impact and Urgency fields to not change when the appropriate category and subcategory are chosen. And I do have "on form change" selected for the data definition.

1 ACCEPTED SOLUTION

I opened a Hi incident on this one. SN support says this lookup for the Impact and Urgency fields is not possible because Impact and Urgency are actually on the Task table, NOT Incident, so setting these fields on Incident will not work.


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5 REPLIES 5

Can we use client script to implement this functionality ?