Setting value of reference fields using Business Rule

[tyagisu]

Hello!

I am trying to set some fixed values in reference fields like assignment group, location, primary configuration item. Our requirement is when incident tickets are generated from Dynatrace Integration, assignment group, location and CI should have the values X,Y and Z auto set. I tried using onLoad client script to set up these values, but it didn't work as expected. The onLoad script would work only after opening the tickets, hence I thought of using Before Business Rule.

We cannot set these values in Integration script itself because of some other requirement conflicts.

Here is my script:

(function executeRule(current, previous /*null when async*/) {
current.contact_type = "X";
current.location = "Y";

current.assignment_group = "Z";
current.update();
})(current, previous);

Any help would be highly appreciated!

Thanks,

Su

[Anurag Tripathi]

 Use 

current.setValue('assignment_group','Z');

[Shweta KHAJAPUR]

Hi,

If your fields are Refere fields then try using below code,

(function executeRule(current, previous /*null when async*/) {
current.contact_type = "X";
current.location.setDisplayValue("Y");
current.assignment_group.setDisplayValue("Z");


})(current, previous);

[SaiRaviKiran Ak]

As you are setting values to the reference field make sure X,Y and Z values in your business rule should be sys_id's.

[tyagisu]

Something like this?

current.setValue('assignment_group','sys_id of group');